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Retail Sales Consultant

2 months ago

Frisco, Texas, United States Tapestry Full time
Sales and Customer Engagement
  • Comprehends organizational goals and makes choices that align with the company’s priorities and values.
  • Develops personalized sales and clienteling strategies in collaboration with the management team.
  • Addresses customer needs through innovative and solution-focused thinking.
  • Establishes credibility and trust as a personal fashion advisor by sharing insights on fashion trends and market dynamics.
  • Recognizes shifts in the local market that may affect business performance and aids in executing local sales strategies.
  • Creates positive impressions with customers by presenting oneself in a polished and sophisticated manner, adhering to the company's style guidelines.
  • Exemplifies the company's selling and service expectations consistently.
  • Influences customer purchasing decisions by balancing patience with assertiveness.
  • Takes ownership and accountability for achieving results; remains aware of personal and store performance metrics.
  • Adapts personal selling techniques to enhance overall store financial outcomes.
  • Exhibits persuasive, confident, friendly, and authentic service skills and selling behaviors.
  • Discusses product features and enhances sales by recommending suitable add-on items tailored to customer needs.
  • Manages multiple customer interactions simultaneously and transitions as necessary.
  • Follows up with customers consistently and sincerely to encourage sales closure.
  • Enhances product knowledge and stays informed about current collections.
  • Demonstrates awareness of competitive landscape and applies that knowledge to foster sales and customer relationships.
  • Drives business growth through sales strategies, clienteling, acquiring new customers, and nurturing ongoing productive relationships.
  • Attuned to customer needs and customizes approach by interpreting cues.
  • Builds enduring and loyal relationships with customers.
  • Ensures all daily responsibilities are fulfilled without compromising service or company standards.
Workplace Culture and Environment
  • Inspires enthusiasm and positivity towards a shared vision and mission.
  • Encourages a culture of teamwork, trust, and collaboration with peers, customers, and supervisors.
  • Exhibits confidence when engaging with customers.
  • Takes initiative; demonstrates a high level of ownership and accountability for individual performance.
  • Welcomes constructive feedback and adjusts behaviors accordingly.
  • Acts as a brand ambassador at all times.
  • Displays adaptability and flexibility in response to change.
  • Maintains a calm and professional demeanor consistently.
  • Formulates short and long-term strategies to meet personal performance metrics and goals.
  • Utilizes company resources to stay informed.
  • Addresses and resolves customer issues appropriately, involving a manager when necessary.
  • Promotes and supports a collaborative selling environment.
Operational Responsibilities
  • Completes daily operational tasks, including maintaining the sales floor, stockroom, cash wrap, and visual merchandising to company standards consistently and promptly.
  • Adheres to all retail policies and procedures, including POS, operations, and loss prevention protocols.
  • Utilizes company tools and technology to enhance relationship building and clienteling efforts, driving sales and achieving individual objectives.
  • Restocks inventory on the sales floor as needed.
  • Processes shipments as required.
Additional Qualifications
Experience: 1-3 years of prior sales experience in a luxury retail environment preferred. Possesses current knowledge of fashion trends and competitive landscape.

Education: High school diploma or equivalent; college degree preferred.

Technical Skills: Familiarity with cash register systems and basic computer skills (including proficiency with iPad/laptop, mobile POS, and internet usage).

Physical Requirements: Ability to communicate effectively with customers and team members. Mobility to navigate the sales floor and stockroom to provide customer service. Capability to reach above/bend to obtain products from various heights and climb ladders/stools for visual merchandising and housekeeping tasks. Ability to frequently lift and carry up to five pounds and occasionally lift and carry items up to fifty pounds for product processing.

Schedule: Availability to work a flexible schedule to accommodate business needs, including evenings, weekends, peak seasons, and high retail traffic days.

Note: This document serves as a sample of job duties and responsibilities and does not encompass all performance requirements.