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Seasonal Retail Sales Specialist

2 months ago

Frisco, Texas, United States Tapestry Full time

Tapestry is a prominent name in the realm of luxury accessories and lifestyle collections, renowned for its commitment to quality craftsmanship. Our brand embodies a spirited, all-American ethos, approaching design with a contemporary perspective that redefines luxury for the modern consumer, showcasing authenticity and innovation that is distinctly Tapestry. Globally, the Tapestry name resonates with effortless style.

A proud member of the Tapestry family, we are part of a global network of brands that champions unwavering optimism and is dedicated to innovation and inclusivity.


Sales and Customer Engagement

  • Ensures the completion of daily responsibilities while upholding Tapestry's service standards.
  • Mentors, develops, and inspires the team consistently to achieve targets, utilizing company resources effectively.
  • Recognizes the positive influence of staffing on sales; recruits strategically.
  • Collaborates with management to prioritize and address business needs.
  • Enhances personal and team product knowledge, staying informed about current collections.
  • Encourages the team to cultivate enduring relationships with clients to boost sales.
  • Addresses customer inquiries and resolves issues promptly through proactive and solution-oriented approaches.
  • Demonstrates sensitivity to the needs of customers and team members, adapting strategies accordingly.
  • Influences purchasing decisions through a balanced approach of patience and assertiveness.
  • Guides the team in integrating trends into their customer interactions.
  • Acts as a brand ambassador within the community to foster brand loyalty and engagement.
  • Creates positive impressions by presenting oneself in a polished and professional manner consistent with Tapestry's style guidelines.
  • Builds trust as a fashion advisor by sharing insights on market trends.
  • Stays attuned to local market dynamics that may affect business performance and supports the execution of tailored sales strategies.
  • Develops a client engagement strategy in collaboration with management, implementing and monitoring it to meet business objectives.
  • Drives sales through strategic initiatives, client engagement, and nurturing ongoing customer relationships.
  • Takes accountability for achieving results, maintaining awareness of personal and store performance metrics.
  • Manages team productivity and communicates sales goals in partnership with management.
  • Maximizes supervisory responsibilities to achieve strong performance metrics through collaborative selling.
  • Adapts store strategies and personal selling techniques to enhance overall business outcomes.
  • Implements sales strategies and initiatives across all product categories.
  • Models and cultivates a team environment that meets Tapestry's sales and service expectations.
  • Aligns decisions with organizational objectives in partnership with management.

Workplace Culture

  • Participates in recruiting, interviewing, and onboarding, collaborating with management to retain top talent.
  • Works with management to build a strong talent pipeline through active recruitment.
  • Addresses performance challenges using effective communication and coaching techniques.
  • Evaluates team performance and provides timely feedback, developing action plans for continuous improvement.
  • Recognizes individual contributions and communicates appreciation appropriately.
  • Empowers team members through delegation.
  • Utilizes company resources to stay informed and make informed decisions.
  • Fosters a collaborative and supportive team environment.
  • Maintains professionalism and composure at all times.
  • Welcomes constructive feedback and adjusts behaviors as necessary.
  • Demonstrates adaptability to changing business needs.
  • Acts as an advocate for the team and the brand.
  • Builds trusting relationships with colleagues.
  • Addresses challenges directly and promptly in partnership with management.
  • Takes initiative and demonstrates ownership of personal and team results.
  • Exhibits confidence in leading the team and managing store operations.
  • Inspires enthusiasm and positivity towards shared goals.

Operational Excellence

  • Utilizes Tapestry's tools and technology to enhance client engagement and achieve sales goals.
  • Adheres to all retail policies and procedures, including operational protocols.
  • Understands and effectively uses retail systems and reporting tools.
  • Maintains the upkeep of the store environment in collaboration with corporate resources.
  • Communicates regularly with supervisors to provide updates and insights.
  • Demonstrates strong business acumen in daily operations.
  • Manages operational tasks in accordance with Tapestry's standards, including sales, service expectations, and loss prevention.

Qualifications

Experience: A minimum of one year of management experience in a luxury retail environment is preferred. Knowledge of current fashion trends and competitive landscape is essential.

Education: High school diploma or equivalent; a college degree is preferred.
Technical Skills: Proficient in MS Office (Word, Excel, PowerPoint, Outlook) and familiar with retail systems (labor management, inventory, sales reporting).

Physical Requirements: Ability to communicate effectively with customers and team members. Mobility to navigate the sales floor and stockroom to assist with customer service. Capability to reach, bend, and lift products as needed.

Schedule: Flexibility to work varied hours, including evenings and weekends, to meet business needs during peak seasons.

Tapestry is an equal opportunity employer and values diversity in the workplace.