Customer Service Representative

3 weeks ago

Dearborn, Michigan, United States Percepta Full time

Job Title: Customer Service Representative - Automotive Industry

Job Summary:

We are seeking a skilled Customer Service Representative to join our team in the Automotive Industry. As a key member of our Percepta team, you will be responsible for providing exceptional customer experiences and building strong relationships with our clients.

Key Responsibilities:

  • Provide superior knowledge and expertise to clients through a social media application, phone, video chat, or online chat.
  • Teach and guide clients through innovative technological experiences, ensuring a strong loyalty to the program.
  • Research and resolve billing or payment issues, owning the member experience from start to finish.
  • Make decisions on whether to escalate or address issues, ensuring clients are delighted and eager to continue using the program.

Requirements:

  • Minimum 3-5 years of experience in training, public relations, public affairs, sales, marketing, customer service, or any combination thereof.
  • Excellent communication skills, both verbal and written.
  • Ability to sway opinions through verbal and/or written correspondence.
  • Strong customer service, interpersonal, and relationship-building skills.
  • Ability to work well under pressure and adapt communication style to fit the style of others.

What We Offer:

  • Competitive compensation and benefits package.
  • Matching 401K, paid time off, medical, dental, and vision coverage.
  • Quarterly performance bonuses and annual raises.
  • Tuition reimbursement and opportunities for career growth.

Why Percepta:

We believe in promoting from within and fostering the growth of our employees. Our unique culture and values are the heartbeat of our organization, and we live, breathe, and play by them every day.

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