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Resident Integration Specialist

2 months ago

Richmond, Texas, United States The Aspenwood Company Full time

The Aspenwood Company is seeking a dedicated full-time Resident Integration Specialist to join our team. This role is pivotal in ensuring a smooth transition for new residents at our senior living community.

Pre-Transition Responsibilities

  • Initiate contact with families promptly after the decision to move, providing a warm introduction and coordinating the transition process.
  • Assist families and residents with all logistical aspects of the move, excluding care-related matters.
  • Conduct a thorough pre-check of the living space and address any readiness concerns.
Post-Transition Responsibilities
  • Welcome residents and their families on the day of the move.
  • Ensure all staff members are informed about the new resident, including nurses and caregivers.
  • Offer supportive guidance to residents and families as needed.
  • Provide a brief orientation to the apartment and its surroundings.
  • Follow up with families within 24-48 hours post-move to ensure satisfaction.
  • Support community tours by being knowledgeable about the features and benefits of our services.
General Duties
  • Assist the Director of Sales & Marketing with outreach to prospective residents and community tours to achieve sales objectives.
  • Educate prospective families and referral sources on how our services can cater to their needs.
  • Respond promptly to all inquiries from referral sources, prospective residents, and families.
  • Provide relevant community and company information to all inquiries.
  • Maintain adequate supplies of promotional and move-in materials.
  • Keep the unit inventory and readiness list updated daily.
  • Support data entry tasks using the YARDI System.
  • Convert working files into permanent records.
  • Participate as a member of the community's emergency response team.
  • Uphold a professional appearance and adhere to personal hygiene standards as per company policies.
  • Assist in the planning and execution of community events as needed.
  • Perform other assigned duties as required.
Minimum Qualifications
  • Experience in supporting marketing and sales processes, ideally within a senior living or multi-family context.
  • Strong verbal and written communication skills in English.
  • Exceptional customer service abilities, both in-person and over the phone.
  • Excellent time management and organizational skills with a keen attention to detail.
  • High school diploma or equivalent.
  • Familiarity with YARDI or similar client management systems is highly desirable.
  • Willingness to work flexible hours, including some weekends.