Retail Sales Support Specialist

2 weeks ago


Cedar Rapids, Iowa, United States The Sherwin-Williams Company Full time
Position Overview:
This role is crucial for the effective operation of our retail outlets. Customer Service Associates engage with both wholesale and retail clients to assess their requirements, provide answers to inquiries regarding Sherwin-Williams offerings, and suggest suitable solutions. They are also responsible for swiftly addressing any customer issues to ensure optimal client satisfaction while keeping abreast of product features and maintaining the high quality and visual standards of the merchandise and store.

Key Responsibilities:
  • Deliver exceptional customer satisfaction through outstanding sales service.
  • Assist clients both in-person and via phone by identifying their needs and recommending relevant products and services.
  • Establish and nurture trust-based relationships with wholesale and retail clients.
  • Accurately process sales transactions in accordance with company policies and procedures.
  • Meet and exceed sales targets on a monthly, quarterly, and annual basis.
  • Maintain organized work order files and formulas.
  • Retrieve appropriate products from the sales floor or warehouse.
  • Tint and mix products as per customer specifications when necessary.
  • Restock shelves and create attractive displays.
  • Ensure cleanliness of store equipment.
  • Assist with loading and unloading delivery vehicles.
  • Support delivery operations as required.
  • Keep assigned areas in-stock and visually appealing.
  • Stay informed about product offerings and discuss available options with customers.
  • Adhere to inventory control protocols.
  • Propose strategies to enhance sales performance.
Minimum Qualifications:
  • Must be at least eighteen (18) years old.
  • Must be legally authorized to work in the country of employment without requiring sponsorship for employment visa status now or in the future.
  • Must be capable of retrieving materials from shelves and floor stacks and lifting and carrying up to 50 lbs. frequently and up to 70 lbs. occasionally, with or without reasonable accommodation.
  • Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
Preferred Qualifications:
  • Possess a valid, unrestricted Driver's License.
  • Hold at least a High School diploma or GED.
  • Have a minimum of one (1) year of experience in a delivery, retail, or customer service role.
  • Prior experience in selling paint and related products is advantageous.
  • Experience operating tinting and mixing equipment is preferred.
  • Ability to read, write, comprehend, and communicate in more than one language is a plus.
  • Proficiency in reading, writing, comprehending, and communicating in Spanish is desirable.


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