Customer Service Specialist
2 weeks ago
Are you equipped with a positive attitude, a strong work ethic, and a commitment to exceptional customer service? If yes, we invite you to explore a rewarding career with us.
GATR Truck Center is actively seeking a full-time Service Advisor. We offer competitive compensation based on your experience and qualifications. If you are eager to advance your career with a company that values its employees, continue reading.
WE PROVIDE OUTSTANDING BENEFITS INCLUDING:
- Health Insurance with significant employer contributions
- Dental Coverage
- Vision Coverage
- Life Insurance
- Short-term and Long-term Disability Insurance
- 401(k) Plan with Company Match
- Paid Training Opportunities
- Accrued Paid Time Off (PTO)
- Clothing Allowance
KEY RESPONSIBILITIES INCLUDE:
- Organizing shop work to maximize productivity in line with company policies and technician skill levels, ensuring departmental profitability
- Scheduling service appointments and gathering customer and vehicle information prior to arrival when feasible
- Monitoring repair progress throughout the day and updating customers on any changes to estimates or timelines
- Clearly explaining repair costs and timeframes to customers, obtaining necessary authorizations before proceeding with repairs
- Upon completion of repairs, detailing the work done and all associated charges to the customer, securing their signature on the repair order
- Providing customers with a complete copy of the repair order
- Ensuring compliance with manufacturer warranty and policy procedures
- Maintaining an accurate and current work-in-progress log
- Managing telephone inquiries regarding appointments and ongoing work
- Coordinating parts requirements with the parts department and promptly contacting customers to schedule appointments upon receipt
This position includes a $2,000 signing and referral bonus, along with a team bonus program. If this opportunity aligns with your career goals, we encourage you to consider applying.
ABOUT GATR TRUCK CENTER
GATR Truck Center is an authorized dealer for Volvo, Hino, Mack, and Kalmar Ottawa trucks, serving multiple locations. We also represent Hyundai Translead Dry Van Trailers. Our extensive inventory includes both new and pre-owned vehicles. Our dedicated sales, financing, service, and parts teams are committed to providing an exceptional customer experience.
We recognize that our team is crucial to our success. We appreciate their dedication and hard work, which is why we offer competitive compensation and generous benefits. Our work environment fosters learning and professional development.
QUALIFICATIONS:
- 1-3 years of relevant experience
- High School Diploma or Equivalent
- Valid Driver's License
- Insurable Driving Record
- Ability to Read and Interpret Documents
- Effective Communication Skills
- Familiarity with heavy vehicle terminology and service
- Strong Organizational Skills
GATR Truck Center is an Equal Opportunity Employer.
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