Senior Implementation Specialist

2 weeks ago


Cambridge, Massachusetts, United States ThrivePass Full time
Implementation Specialist

At ThrivePass, we're seeking a highly skilled Implementation Specialist to join our team. As a key member of our implementation team, you will be responsible for ensuring a seamless transition of our clients to our platform.

Key Responsibilities:
  • Align with ThrivePass' culture, mission, and quarterly objectives.
  • Provide leadership, guidance, and training to the Implementation Specialists team.
  • Configure administrative systems based on implementation intake documentation.
  • Gather necessary data and information for plan setup from clients and broker contacts.
  • Utilize project management best practices to track timelines and tasks accurately throughout the implementation process.
  • Collaborate with clients during the implementation process, conduct kickoff calls, and provide regular progress updates.
  • Document client-specific information and processes to ensure knowledge transfer within the organization.
  • Identify opportunities for process improvement and present recommendations to the Manager of Implementations.
  • Maintain thorough documentation of all processes and update as needed.
  • Undertake special projects during off-cycle implementation periods.
Requirements:
  • Bachelor's degree or equivalent experience.
  • 3-5 years of experience in Implementations or a related role within a Third-Party Administration or Healthcare setting.
  • Knowledge of the benefits industry, particularly pre-tax benefits and COBRA.
  • Ability to manage multiple tasks and responsibilities within tight deadlines.
  • Strong attention to detail and organizational skills.
  • Positive attitude and willingness to learn new concepts.
  • Proactive in finding solutions before escalating issues.
  • Open to learning new skills and taking on new projects.
  • Team player who is open to feedback and adaptable to change.
  • Excellent written and verbal communication skills.
  • Professional demeanor when interacting with clients and partners.
  • Demonstrated growth mindset and a drive for continuous improvement and learning.


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