Front Desk Associate

14 hours ago


TX United States Fitness Connection Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our Front Desk team at Fitness Connection. As a Front Desk Associate, you will be the first point of contact for our members and guests, providing exceptional service and ensuring a positive experience for everyone who walks through our doors.

Key Responsibilities
  • Provide EPIC greetings and farewells to all members and guests
  • Check members into the gym using proper procedures
  • Register guests into the gym using proper registration procedures
  • Answer phone calls promptly and direct calls to the appropriate team member
  • Assist with routing telephone inquiries and direct guests to the correct team member
  • Serve as a communication hub for members, guests, and team members
ProShop Pro

We offer a wide range of products and services to enhance our members' fitness journey. As a Front Desk Associate, you will be responsible for promoting and selling these products, meeting sales goals, and maintaining a clean and organized ProShop area.

  • Promote and sell drinks, bars, supplements, and merchandise
  • Meet and exceed daily and monthly sales goals
  • Stock and organize retail offerings as needed
  • Assist with operational duties as requested by management
Member and Club Services

We are committed to providing an exceptional experience for our members. As a Front Desk Associate, you will be responsible for ensuring that every member feels welcome and valued. This includes checking members in, answering basic account inquiries, and maintaining a clean and organized front desk area.

  • Check members in and answer basic account inquiries
  • Maintain a clean and organized front desk area
  • Complete opening and closing duties as needed
  • Report any incidents in a timely manner
Requirements
  • High School Diploma or equivalent preferred
  • Previous experience in hospitality or customer service preferred
  • Excellent verbal and written communication skills
  • Ability to interpret business communications and follow instructions
  • Physical demands include bending, squatting, jumping, and lifting up to 50 pounds

We offer a comprehensive training program to ensure our team members have the skills and knowledge needed to succeed in this role. If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity.



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