Technical Support Specialist

2 weeks ago


Springfield, Illinois, United States Smartech Full time

Job Overview:

  • URGENT HIRING OPPORTUNITY
  • Flexible working hours | Independent Contractor Position

At SMARTECH, a leading provider of maintenance services for PCs, servers, and printers, we are seeking a skilled IT contractor to enhance our workforce. Candidates should possess a minimum of two years of practical experience in IT hardware, thriving in a dynamic field service environment.

Becoming part of SMARTECH means joining a community that values your professional growth. We offer various industry certifications at no cost, empowering you to advance your skills and improve your career prospects.

Role Objectives

  • The Field Service Representative 2 position is primarily focused on working within a structured environment. Responsibilities include executing repairs such as unit replacements, software installations, and unit testing following detailed protocols. Additionally, you will perform non-troubleshooting tasks under the guidance of scripts, help desks, or service desks in a Next Business Day (NBD) service delivery model.

Primary Responsibilities

  • Manage NBD and DTS service requests, along with installing and maintaining PCs, peripherals, and electronic devices
  • Respond to service inquiries and perform designated tasks as directed by the Help Desk, Service Desk, or provided scripts
  • Conduct routine installations, relocations, additions, and modifications as part of a coordinated effort
  • Execute software installations, unit diagnostics, and component swaps according to established scripts
  • Perform basic diagnostics and component replacements on PCs, servers, and peripherals
  • Carry out preventative maintenance tasks on specified products as instructed
  • Maintain a professional demeanor and appearance while ensuring customer satisfaction

Essential Qualifications

  • Strong knowledge of desktop hardware and software, including fundamental Microsoft applications
  • Basic mechanical aptitude and understanding of electrostatic discharge (ESD) protocols
  • Ability to troubleshoot simple issues as directed
  • Required clearance from clients or government entities as necessary

Company Information

  • Company Name: Unisys


  • Springfield, Illinois, United States eTeam Inc Full time

    Job Summary: eTeam Inc is seeking a highly skilled and motivated Help Desk Specialist 2 to join our team. As a Help Desk Specialist 2, you will be responsible for providing exceptional customer service and technical support to our clients in a fast-paced and dynamic environment. Key Responsibilities: Incident Resolution: Respond to and resolve technical...


  • Springfield, Illinois, United States SAIC Full time

    Position OverviewThe CIO-T/TEG/TEGG is seeking an IT Specialist (Help Desk/JIRA) to provide essential support for the AWP Program. The contractor will deliver customer support services, including writing, editing, briefings, demonstrations, and marketing materials, while collaborating closely with assigned personnel, senior specialists, or task leads to...


  • Springfield, Illinois, United States SAIC Full time

    Position OverviewThe CIO-T/TEG/TEGG is seeking an IT Specialist with a focus on Help Desk and JIRA to provide essential support for the AWP Program. The selected contractor will deliver customer support services, including writing, editing, briefings, demonstrations, and marketing materials, while collaborating closely with designated personnel, senior...


  • Springfield, Illinois, United States SAIC Full time

    Position OverviewThe CIO-T/TEG/TEGG is seeking an IT Specialist with a focus on Help Desk and JIRA to enhance the AWP Program. The selected candidate will deliver exceptional customer support services, including documentation, presentations, and promotional materials, while collaborating closely with team members and senior specialists to ensure high levels...


  • Springfield, Illinois, United States isolved Full time

    Job SummaryThe Time Support Specialist plays a critical role in delivering exceptional customer service and technical support for isolved time solutions. This position requires a high level of technical expertise, excellent communication skills, and the ability to work effectively in a team environment.Key ResponsibilitiesMaintain a high level of client...


  • Springfield, Illinois, United States SAIC Full time

    Position OverviewThe CIO-T/TEG/TEGG is seeking an IT Specialist with a focus on Help Desk and JIRA to enhance the AWP Program. The selected candidate will deliver customer support services, including documentation, presentations, and promotional materials, while collaborating closely with designated personnel, senior experts, or project leads to ensure a...


  • Springfield, Illinois, United States Smartech Full time

    Job Summary:Smartech is seeking a highly motivated and experienced IT Support Specialist to join our team as a Technical Field Service Representative. As a key member of our field service team, you will be responsible for providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently.Key...


  • Springfield, Illinois, United States Balchem Full time

    Job Summary:We are seeking a highly skilled Technical Services Specialist to join our team at Balchem. As a key member of our Animal Nutrition & Health division, you will play a critical role in supporting our sales force and providing technical expertise to our customers.About the Role:This is an exciting opportunity to work with a leading company in the...


  • Springfield, Illinois, United States Kensington Additive Full time

    Position Title: Technical Applications SpecialistCompany: Kensington AdditiveCompensation: $100 - $120In order to excel in this role, candidates must demonstrate the ability to effectively fulfill each key responsibility. The qualifications outlined below represent the essential knowledge, skills, and competencies required. Reasonable accommodations may be...


  • Springfield, Illinois, United States Kensington Additive Full time

    Position Title: Technical Applications SpecialistCompany: Kensington AdditiveCompensation: $100 - $120In order to excel in this role, candidates must demonstrate the ability to fulfill each key responsibility effectively. The qualifications outlined below represent the essential knowledge, skills, and competencies required. Reasonable accommodations may be...


  • Springfield, Illinois, United States Top Prospect Group, Inc. Full time

    Job SummaryWe are seeking a highly skilled Desktop Support Specialist to join our team at Top Prospect Group, Inc. as a Technical Support Engineer. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients and ensuring the smooth operation of our IT systems.Key ResponsibilitiesTechnical Support:...


  • Springfield, Illinois, United States MS Companies Full time

    Job Summary:MS Companies is seeking a highly skilled IT Support Specialist II to join our team. As a key member of our IT Helpdesk Team, you will be responsible for providing technical support and assistance to our employees.Key Responsibilities:Configure, install, and repair computers and other electronic office equipment.Troubleshoot hardware and software...


  • Springfield, Illinois, United States V2X Full time

    Position OverviewV2X is a global leader in providing innovative solutions that merge physical and digital infrastructures. With over a century of experience in mission support, we are dedicated to enhancing security, optimizing logistics, and improving operational readiness. Our company, valued at $3.9 billion and comprising 16,000 professionals,...


  • Springfield, Illinois, United States V2X Full time

    Position OverviewV2X is a global leader in providing innovative solutions that seamlessly integrate physical and digital infrastructures. With over a century of experience in mission support, we are dedicated to enhancing security, optimizing logistics, and improving operational readiness. Our organization, valued at $3.9 billion and comprising 16,000...


  • Springfield, Illinois, United States V2X Full time

    Job DescriptionOverviewV2X is a leading provider of innovative solutions that integrate physical and digital infrastructure to enhance security, streamline logistics, and improve readiness. As a Senior Service Desk Specialist, you will be part of a team that supports our government customer based in Springfield, VA, and requires an active Top Secret/SCI...


  • Springfield, Illinois, United States Progression Incorporated Full time

    Job OverviewWe are seeking a Senior Printer Support Specialist to join our team at Progression Incorporated. This role is essential for providing high-quality technical support for printers and copiers.Location: RemoteRequirements:Proven experience as a Printer Technician with 3 to 5 years in the field.Hands-on experience with a variety of printers and...

  • IT Support Specialist

    2 weeks ago


    Springfield, Illinois, United States Illinois Department of Innovation & Technology Full time

    Job Overview:This position is with the Illinois Department of Innovation & Technology (DoIT).Key Responsibilities:30% Customer Support:Under direct supervision, the individual will function as a Customer Support Specialist, assisting end users with Microsoft Office and various software applications. This includes:- Providing professional support and guidance...


  • Springfield, Illinois, United States NavitsPartners Full time

    Technical Support AnalystKey Responsibilities:Address support inquiries from clients through various communication channels with a courteous demeanor.Thoroughly document user interactions and issue specifics.Organize and prioritize support requests, escalating more intricate problems as necessary.Maintain a detailed record of all actions taken and solutions...


  • Springfield, Illinois, United States Solugenix Full time

    About the RoleWe are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at Solugenix. As a key member of our support team, you will be responsible for providing administrative support to our clients and ensuring the smooth operation of our day-to-day activities.Key ResponsibilitiesTraining and Development: The...


  • Springfield, Illinois, United States Expedia , Inc. Full time

    Position: Senior Customer Support SpecialistLocation: United States - Missouri - SpringfieldOverview:As a Senior Customer Support Specialist, you will tackle the most challenging and high-profile service inquiries at Expedia, Inc. Your role is crucial in ensuring that our travelers' urgent issues are addressed swiftly and effectively. You will engage with...