Technical Support Specialist
2 weeks ago
Job Overview:
- URGENT HIRING OPPORTUNITY
- Flexible working hours | Independent Contractor Position
At SMARTECH, a leading provider of maintenance services for PCs, servers, and printers, we are seeking a skilled IT contractor to enhance our workforce. Candidates should possess a minimum of two years of practical experience in IT hardware, thriving in a dynamic field service environment.
Becoming part of SMARTECH means joining a community that values your professional growth. We offer various industry certifications at no cost, empowering you to advance your skills and improve your career prospects.
Role Objectives
- The Field Service Representative 2 position is primarily focused on working within a structured environment. Responsibilities include executing repairs such as unit replacements, software installations, and unit testing following detailed protocols. Additionally, you will perform non-troubleshooting tasks under the guidance of scripts, help desks, or service desks in a Next Business Day (NBD) service delivery model.
Primary Responsibilities
- Manage NBD and DTS service requests, along with installing and maintaining PCs, peripherals, and electronic devices
- Respond to service inquiries and perform designated tasks as directed by the Help Desk, Service Desk, or provided scripts
- Conduct routine installations, relocations, additions, and modifications as part of a coordinated effort
- Execute software installations, unit diagnostics, and component swaps according to established scripts
- Perform basic diagnostics and component replacements on PCs, servers, and peripherals
- Carry out preventative maintenance tasks on specified products as instructed
- Maintain a professional demeanor and appearance while ensuring customer satisfaction
Essential Qualifications
- Strong knowledge of desktop hardware and software, including fundamental Microsoft applications
- Basic mechanical aptitude and understanding of electrostatic discharge (ESD) protocols
- Ability to troubleshoot simple issues as directed
- Required clearance from clients or government entities as necessary
Company Information
- Company Name: Unisys
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