Expeditor - Product Execution Specialist

Job Summary:

We are seeking a highly skilled Expeditor to join our team at Our Team. As an Expeditor, you will play a critical role in maintaining consistency in product execution and ensuring that all products are delivered to standard. You will also be responsible for managing communication between the Front of House (FOH) and Back of House (BOH) teams.

Key Responsibilities:

• Guarantee 100% Recipe Adherence: Verify that all prepared food meets Our Team's standards, follows recipe requirements, and adheres to product sensitivity and plate presentation guidelines.
• Ensure Line Cooks Follow Zoning Guidelines: Ensure that Line Cooks follow zoning guidelines at all times to maintain a clean and organized kitchen environment.
• Stay Up-to-Date on Recipe Changes: Keep updated on recipe changes and ensure that proper recipe procedures are executed daily.
• Streamline Communication: Streamline communication between FOH and BOH Team Members, including communicating ticket times and potential problems with the service staff, kitchen staff, and Managers.
• Manage Throughput Times: Manage throughput times as outlined through Our Team's Brand Standards.
• Keep Food Moving: Keep prepared food continuously moving out of the kitchen to ensure that food is delivered timely to the table.
• Conduct Line Checks: Conduct Line Checks to ensure that all stations are clean and organized.
• Stock and Organize: Stock and organize product on line, rotate product, and may also organize product in coolers, dry storage, and freezers during non-peak periods.
• Complete Prep Work: Complete assigned prep work for stocking and set up of station. Break down and clean station thoroughly, daily.
• Lead Demos: Lead demos to showcase Our Team's products and services.

Key Decisions:

• Following and Enforcement of Recipe Adherence and Ecosure Standards: Make decisions regarding the following and enforcement of recipe adherence and Ecosure standards.
• Preventing Inferior Product Delivery: Prevent behaviors that result in inferior product being delivered to the Guest.

Influences:

• Guest Experience: Influence the Guest experience by ensuring that all products are delivered to standard.
• Throughput Times: Influence throughput times by managing communication between FOH and BOH teams.
• Food Waste: Influence food waste by ensuring that all products are delivered to standard.

Measures of Success:

• Throughput Times: Throughput times exceed Our Team's standards.
• Guest Satisfaction Scores: Guest satisfaction scores meet or exceed Our Team's standards.
• Ecosure Audits: Ecosure audits meet or exceed Our Team's standards.
• 100% Recipe Adherence: 100% recipe adherence, including plating and garnishing final product.

Qualification Requirements:

• Must be a Validated Coach: Must be a validated coach.
• Must be Validated on Minimum of Two Line Stations: Must be validated on a minimum of two line stations (preferred validated on all BOH Line Cook positions).
• Must Demonstrate 100% Menu Knowledge: Must demonstrate 100% menu knowledge through procedures and product garnishments.
• Must be Able to Work in Fast-Paced Environment: Must be able to work in a fast-paced, high-volume, stressful environment.
• Completed Certified Professional Food Handler Certification: Completed Certified Professional Food Handler certification.
• Must be Able to Walk and Stand: Must be able to walk and stand during entire shift.
• Must be Able to Bend Frequently: Must be able to bend frequently, working indoors 75%; outdoors 25%.
• Must be Able to Lift and Carry: Must be able to lift and carry sacks and cases of up to 70lbs, up to 20 times per shift: placing these items on high shelves and walk-in freezers.
• Must be Able to Speak Clearly: Must be able to speak clearly to communicate with others.
• Must be Able to Hear: Must be able to hear Cook's and W/W's requests in the midst of loud background noise.
• Must be Able to Read Orders: Must be able to read orders on the KMS screen.

Competencies:

Passion for the Guest: Actively contributes to fun, friendly, and engaging service.

• Understands Role Impact: Understands how their role impacts the Guest.
• Displays Caring Attitude: Displays a caring attitude towards Guests.
• Contributes to Guest Experience: Contributes to the Guest experience through knowledge of job and products.
• Service Attitude: Demonstrates a service attitude by providing support to those who are directly serving the Guest.
• Handles Special Requests: Handles special requests in a responsive and positive way.
• Utilizes Customer Feedback: Utilizes customer feedback to provide a better Guest experience.

Communication: Keeps the lines of communication positive, open, and productive.

• Pays Attention to Special Requests: Pays close attention to Guests' and coworkers' special requests to ensure accuracy.
• Responds to Conflict Situations: Responds positively to conflict situations and works to find appropriate solutions.
• Keeps Interaction Positive: Keeps interaction positive and productive; avoids conveying negative messages.
• Shares Information: Shares information with others to raise awareness of potential needs and concerns.
• Listens Carefully: Listens carefully and attentively to others without interrupting.
• Asks Thoughtful Questions: Asks thoughtful questions to ensure proper understanding of the message being conveyed.
• Contributes to Pre-Shift Meetings: Contributes to pre-shift meetings by providing relevant updates and asking appropriate questions.

Passion and Initiative: Keeps it fun and keeps up with the pace.

• Shows Genuine Enjoyment: Shows Guests and Team Members that (s)he genuinely enjoys the job.
• Displays Passion and Energy: Displays passion, energy, and pride in doing the job right.
• Works with Urgency: Works with a strong sense of urgency and drive; pushes for quick, yet accurate results.
• Focuses on Approach: Focuses on the way (s)he approaches a task, not just the task itself.
• Takes Independent Action: Takes independent action to improve existing systems and processes.
• Enthusiastically Promotes Brand: Enthusiastically promotes the Our Team brand and menu items.

Reliability and Accountability: Works hard and delivers quality results.

• Arrives on Time: Arrives on time and ready to work dressed in proper uniform.
• Attends Shift Meetings: Attends all required shift meetings and is prepared to contribute.
• Minimizes Wastes and Costs: Minimizes wastes and costs (e.g., maintains proper rotation of inventory).
• Responds to Complaints: Responds to complaints about food quality issues by taking ownership and solving the problem quickly and properly.
• Uses Good Judgment: Uses good judgment and acts with integrity in all dealings; demonstrates consistency in words and actions.

Flexibility and Stress Tolerance: Knows that anything can and will happen and handles uncertainty in a calm, controlled manner.

• Addresses Daily Challenges: Addresses daily challenges and obstacles with confidence and a positive attitude.
• Adjusts to Changing Demands: Easily adjusts to meet changing demands and new responsibilities.
• Prioritizes Effectively: Prioritizes effectively and multitasks to ensure all tasks are completed by the end of the shift.
• Maintains Even-Tempered Demeanor: Maintains an even-tempered demeanor even in stressful situations.
• Responds Calmly: Responds calmly to problems and controls emotional reactions.
• Handles Self Professionally: Handles him/herself in a professional manner at all times.

Teamwork and Collaboration: Fuels an environment where everyone pitches in and gets along.

• Recognizes Importance of Teamwork: Recognizes the importance of working together to accomplish goals.
• Promotes Cooperation: Actively promotes cooperation, respect, and acceptance of all Team Members.
• Establishes Positive Relationships: Establishes positive working relationships with all Team Members to maintain a productive environment.
• Takes on Additional Responsibilities: Takes on additional responsibilities to ensure proper coverage during rush periods.
• Reaches Out to Team Members: Reaches out to Team Members when necessary to ensure timely completion of all tasks.
• Set Example for New Team Members: Takes advantage of opportunities to set an example for new or inexperienced Team Members.