Customer Service Representative

4 weeks ago


Birmingham, Alabama, United States The Sherwin-Williams Company Full time
Customer Service Specialist Job Description

At The Sherwin-Williams Company, we're looking for a skilled Customer Service Specialist to join our team. As a key member of our retail store team, you'll play a vital role in delivering exceptional customer experiences and driving sales growth.

Key Responsibilities:
  • Provide top-notch customer service, ensuring customer satisfaction and loyalty
  • Determine customer needs and present relevant products and services
  • Build strong relationships with wholesale and retail customers
  • Process sales transactions accurately and efficiently
  • Meet and exceed sales goals on a monthly, quarterly, and yearly basis
  • Maintain accurate work order files and formulas
  • Pull and stock products from the sales floor or warehouse
  • Tint and mix products to customer specifications
  • Assist with store maintenance, including cleaning equipment and loading/unloading delivery trucks
  • Contribute to inventory control and suggest ways to improve sales
Requirements:
  • Must be at least 18 years old
  • Must be legally authorized to work in the country of employment without sponsorship
  • Must be able to lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
  • Must be willing to work all scheduled hours, including evenings and weekends
Preferred Qualifications:
  • Valid, unrestricted driver's license
  • High school diploma or GED
  • At least one year of experience in a delivery, retail, or customer service position
  • Previous experience selling paint and paint-related products
  • Ability to read, write, comprehend, and communicate in multiple languages


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