Customer Service Ambassador

24 hours ago


Kenosha, Wisconsin, United States Gorman & Company Full time
Job Title: Guest Service Representative

We are seeking a highly skilled and enthusiastic Guest Service Representative to join our team at The Stella Hotel & Ballroom in Kenosha, WI.

About the Role:

As a Guest Service Representative, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is memorable and enjoyable. Your duties will include:

  • Checking hotel guests in and out
  • Making reservations for guests
  • Providing information to guests on the hotel and surrounding area
  • Keeping the desk area stocked with necessary materials
  • Posting charges and ensuring overall proper payment
  • Performing other duties as assigned by management
Requirements:

To be successful in this role, you will need:

  • Good personality and positive interpersonal skills
  • Accuracy and attention to detail
  • Ability to communicate clearly and effectively with guests
  • Dependability and regular attendance
  • Previous customer service experience and/or sales experience
  • Ability to perform basic arithmetic, including the use of percentages
Why Work With Us:

The Stella Hotel & Ballroom is owned and operated by Gorman & Company, a trusted partner in the community. We offer a range of benefits, including:

  • 401K+ Match (up to 6%)
  • Holiday Pay on many holidays when worked
  • Employee Assistance Program
  • Team Member Development & Training
  • DEI Committee dedicated to making your employee experience great

We are an Equal Opportunity Affirmative Action Employer and welcome applications from diverse candidates.



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