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Customer Service Representative
2 months ago
We are seeking a highly skilled Bilingual Customer Service Representative to join our team at Uline. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, answering their questions, and resolving their issues in a timely and professional manner.
Key Responsibilities- Process customer orders and inquiries in a collaborative call center using world-class technology.
- Communicate with customers over phone, email, and chat.
- Help customers navigate Uline's website and online ordering.
- Become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently.
- High school diploma or equivalent. Bachelor's degree preferred.
- Prior customer service experience is a plus, but we'll train you to provide legendary service for our customers.
- Bilingual (English/Spanish) - fluent in both verbal and written forms.
- Complete medical, dental, vision, and life insurance coverage and other wellness programs.
- 401(k) with 6% employer match. Multiple bonus programs, including profit sharing.
- Paid holidays and generous paid time off.
- Tuition Assistance Program that covers professional continuing education.
Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations.
We are a drug-free workplace and an EEO/AA Employer/Vet/Disabled. Our employees make the difference, and we are committed to offering exceptional benefits and perks.