Customer Service Representative
4 days ago
The Customer Service Representative plays a vital role in maintaining positive relationships with customers and sales staff, ensuring timely order processing, and providing exceptional customer service. This position requires strong communication and problem-solving skills to resolve customer inquiries and complaints effectively.
Key Responsibilities- Account Management: Ensure projects are completed on time and within budget, enter orders for own accounts and others, and optimize production efficiency.
- Communication: Discuss customer service matters with sales personnel and other departments, determine the best course of action, and maintain steady communication with customers.
- Problem Solving: Effectively resolve customer complaints or questions, balance customer and company interests, and provide support to Howell departments.
- Relationship Building: Foster a team approach to problem solving with external and internal customers.
- Market Knowledge: Maintain knowledge of current customer business conditions and the pharmaceutical industry through reading trade journals, websites, and e-newsletters.
- Sales: Educate customers on Howell capabilities, products, and services, and effectively communicate services that differentiate us from competitors.
- Project Management: Provide support to Project Management Teams.
- Contract Administration: Understand contract and/or pricing agreement terms and conditions, verify incoming order requests, and notify Sales of any discrepancies.
- Process Improvement: Present recommendations for improvement to customer management teams, actively participate on project teams, and continually strive to improve processes for optimal results.
- Organization: Maintain organized files of customer communications and documents, prioritize tasks, and train to be a backup for existing CS Reps and other office staff.
F.M. Howell & Company, founded in 1883, manufactures folding cartons, rigid paperboard boxes, and thermoformed plastic packaging, and provides custom contract packaging services in four well-maintained and equipped plants in Elmira. Our customers are primarily in the pharmaceutical industry and range from regional to international in scope. We offer a comprehensive program of competitive wages, health insurance, retirement, and 401(k) plans.
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