Customer Service Director

2 months ago


Kenosha, Wisconsin, United States Uline Full time

Customer Service Director - Systems

Uline's Customer Service Department

Leading the Way with Exceptional Customer Service

As a key member of Uline's Customer Service team, the Customer Service Director - Systems will be responsible for ensuring the technical tools our customer service representatives rely on are running smoothly and efficiently. This includes directing a team of application testers and identifying opportunities for system improvements to support the exceptional experience our customers expect.

Key Responsibilities

  • Team Leadership
    • Manage, mentor, and develop a team of system application testers, ensuring thorough and accurate testing processes are in place.
  • Technical Expertise
    • Maintain an in-depth working knowledge of Uline's systems and processes to identify and propose informed programming enhancement recommendations.
  • Project Management
    • Direct large-scale IT projects and implementations, serving as a resource for Customer Service leadership when escalation is needed on IT issues.
  • Liaison and Collaboration
    • Serve as a liaison for Customer Service, building and maintaining relationships with key internal business areas and third-party providers.

Requirements

  • Education
    • Bachelor's degree.
  • Experience
    • 5+ years of management experience in operations or customer experience, including coaching, developing, and motivating a team.
    • Experience with project management, IT testing methodology, and systems implementations.
    • Excellent time management, organizational, and communication skills.

Benefits

  • Complete medical, dental, vision, and life insurance coverage and other wellness programs.
  • 401(k) with 6% employer match. Multiple bonus programs, including profit sharing.
  • Paid holidays and generous paid time off.
  • Tuition Assistance Program that covers professional continuing education.

Perks

  • First-class fitness center.
  • Beautifully maintained walking trails.

About Uline

Uline is a family-owned company and North America's leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations.

Uline is a drug-free workplace.

EEO/AA Employer/Vet/Disabled



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