Customer Service Director
2 months ago
Customer Service Director - Systems
Uline's Customer Service Department
Leading the Way with Exceptional Customer Service
As a key member of Uline's Customer Service team, the Customer Service Director - Systems will be responsible for ensuring the technical tools our customer service representatives rely on are running smoothly and efficiently. This includes directing a team of application testers and identifying opportunities for system improvements to support the exceptional experience our customers expect.
Key Responsibilities
- Team Leadership
- Manage, mentor, and develop a team of system application testers, ensuring thorough and accurate testing processes are in place.
- Technical Expertise
- Maintain an in-depth working knowledge of Uline's systems and processes to identify and propose informed programming enhancement recommendations.
- Project Management
- Direct large-scale IT projects and implementations, serving as a resource for Customer Service leadership when escalation is needed on IT issues.
- Liaison and Collaboration
- Serve as a liaison for Customer Service, building and maintaining relationships with key internal business areas and third-party providers.
Requirements
- Education
- Bachelor's degree.
- Experience
- 5+ years of management experience in operations or customer experience, including coaching, developing, and motivating a team.
- Experience with project management, IT testing methodology, and systems implementations.
- Excellent time management, organizational, and communication skills.
Benefits
- Complete medical, dental, vision, and life insurance coverage and other wellness programs.
- 401(k) with 6% employer match. Multiple bonus programs, including profit sharing.
- Paid holidays and generous paid time off.
- Tuition Assistance Program that covers professional continuing education.
Perks
- First-class fitness center.
- Beautifully maintained walking trails.
About Uline
Uline is a family-owned company and North America's leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations.
Uline is a drug-free workplace.
EEO/AA Employer/Vet/Disabled
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