Social Services Program Coordinator

2 weeks ago


Wausau, Wisconsin, United States City County Information Technology Commission Full time
Job Posting End Date:

Worker Sub-Type:
Regular

Scheduled Weekly Hours:
40

Join a dynamic environment where creativity and collaboration converge to support vital community initiatives.

POSITION SUMMARY:
The City County Information Technology Commission is seeking a Program Support Specialist. This role involves assisting social service professionals and providing outreach and support to families, childcare providers, and relative caregivers within the community.
The ideal candidate will be a reliable, adaptable, and organized individual with strong attention to detail, exceptional verbal and written communication skills, and a customer-service-oriented mindset.

This is a full-time position, requiring 40 hours of work per week, Monday through Friday, from 8:00 a.m. to 4:30 p.m., with a half-hour unpaid lunch break. Availability for evening hours and occasional weekend work may be necessary. There is potential for a hybrid work-from-home arrangement following successful training and compliance with confidentiality requirements.

As a member of the City County Information Technology Commission, you will be entrusted with managing and protecting sensitive information. This role demands a high degree of impartiality, integrity, and confidentiality.

QUALIFICATIONS:
A high school diploma or equivalent is required. Candidates should possess two years of relevant work experience in customer service within human services or a related field. Proficiency in computer skills is essential, and post-secondary education in human services is preferred.

A valid driver's license and a driving record that meets organizational standards are required; alternatively, reliable transportation must be available as needed. Attendance at mandatory training for role certification within the first year of employment is expected, along with ongoing training as determined by program needs.

EXAMPLES OF WORK PERFORMED:
The following tasks are typical for this position and are not exhaustive:

• Deliver direct customer service through General Access services, connecting clients with agency resources and community services.

• Conduct in-depth interviews with potential childcare providers to assess eligibility for certification, including home visits to evaluate conditions. Provide ongoing support to certified childcare providers and document all service-related activities.

• Engage in Kinship Care Coordination by interviewing potential relative caregivers and assessing eligibility for financial support, providing technical assistance, and documenting all interactions.

• Attend mandatory training sessions for role certification.

• Conduct both announced and unannounced home visits to ensure child safety.

• Support various social work programs, including but not limited to:
  • Foster care program support, including surveys and follow-ups.
  • Background checks.
  • Referrals for Children's Long Term Support Program.
  • Assisting social workers with child transportation.

• Maintain regular and predictable attendance.

• Perform related duties as assigned.

KNOWLEDGE, SKILLS & ABILITIES:

• Understanding of the functions and services provided by the Social Services Department.

• Familiarity with community childcare resources.

• Ability to follow and comprehend written and verbal instructions.

• Capacity to work independently, apply standards, and exercise judgment according to established procedures.

• Proficiency in conducting interviews and accurately recording information.

• Competence in basic math functions and calculator use.

• Ability to interact empathetically with clients and establish effective working relationships.

• Skill in organizing and maintaining information and documentation.

• Commitment to confidentiality.

• Proficiency in using computers and software for data entry and report generation.

COMPENSATION:
Starting hourly rate: $ City County Information Technology Commission benefits:

APPLICATION DEADLINE:
Special Accommodations:

The City County Information Technology Commission will provide necessary accommodations for individuals with disabilities to participate in the recruitment process. Please notify the Employee Resources Department to request accommodations.

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