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Medical Customer Service Representative

2 months ago

Wausau, Wisconsin, United States Biolife Plasma Services Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Medical Customer Service Representative. As a key member of our plasma donation center, you will play a vital role in ensuring the safety and satisfaction of our donors.

Key Responsibilities
  • Screen new and repeat donors to ensure eligibility for plasma donation
  • Conduct phlebotomy procedures to collect plasma from donors
  • Monitor and record donor vital signs and finger stick results
  • Use our Donor Information System to maintain accurate records and coordinate donor compensation
  • Identify opportunities for continuous improvement and implement changes to center processes
  • Provide exceptional customer service to donors, responding to their needs and concerns in a timely and professional manner
Requirements
  • High school diploma or equivalent required
  • Ability to walk and/or stand for the entire work shift
  • Will work evenings, weekends, and holidays
  • Ability to lift up to 32 pounds and occasionally 50 pounds
  • Fine motor coordination, depth perception, and ability to hear equipment from a distance
  • 1 or more years of experience working in a customer or patient-facing role is preferred
What We Offer
  • A competitive hourly wage of $16.00
  • A comprehensive benefits package, including medical, dental, vision insurance, and 401(k) plan
  • Opportunities for career growth and professional development
  • A supportive and inclusive work environment
About Us

BioLife Plasma Services is a leading provider of plasma-based therapies, committed to improving the lives of patients with rare diseases. We are a patient-focused company that values innovation, excellence, and teamwork.