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Hospitality Services Coordinator

2 months ago


Wausau, Wisconsin, United States Sun Communities, Inc. Full time

Are you passionate about delivering exceptional customer service and seeking a rewarding career opportunity? We are currently in search of a Guest Services Coordinator to manage essential office and administrative tasks at one of our resorts. This role is pivotal as you will be the primary point of contact for guests and residents, addressing their inquiries and concerns.

POSITION SUMMARY

The Guest Services Coordinator is responsible for overseeing the daily administrative functions of the resort, collaborating closely with the Resort Manager and fellow team members.

KEY RESPONSIBILITIES

  1. Welcome and build rapport with guests and potential residents, addressing their feedback and concerns to the Resort Manager.
  2. Facilitate the check-in and check-out process for guests.
  3. Perform general office duties including answering phone calls, typing, copying, faxing, and filing.
  4. Manage financial transactions including security deposits and rental payments using Yardi.
  5. Conduct collection calls for site rental payments as instructed and manage bad debt files.
  6. Assist with resident move-in and move-out processes.
  7. Maintain accurate resort records, reports, and files.
  8. Review and categorize invoices and statements for managerial approval.
  9. Support prospective residents by checking the availability of homes, reviewing listings, and assisting with rental applications as directed.
  10. Coordinate with the Underwriting team to secure approvals for resident applications, tracking all outcomes.
  11. Manage the petty cash fund.
  12. Prepare and disseminate resort communications, including rule reminders and newsletters.
  13. Ensure the office is stocked with necessary supplies and manage supply orders as needed.
  14. Assist in organizing guest and resident events and activities within the resort.
  15. Contribute to the development of marketing materials.
  16. Perform additional duties as assigned.

QUALIFICATIONS

  • High School Diploma or GED required.
  • A minimum of 2 years of administrative experience.
  • Strong customer service orientation.
  • Excellent communication skills, particularly over the phone.
  • Valid driver's license.
  • Effective problem-solving abilities.
  • Professional demeanor.
  • Intermediate to advanced proficiency in computer applications, including Microsoft Office Suite and data entry.
  • Experience with Yardi and/or RMS software is a plus.
  • Prior experience in an RV resort office or hotel front desk is advantageous.
BENEFITS

At Sun Communities, Inc., we prioritize our team members and offer a supportive environment that fosters growth and development. In return for your dedication, we provide competitive compensation, attractive benefits, and a range of perks.

  • DailyPay options available.
  • 401(k) Plan with employer matching.
  • Employee Assistance Program.
  • Identity Theft Insurance.
  • Team Member Discounts on various services and products.
  • Discounts at Sun Communities locations nationwide.
  • Paid sick leave and various holidays.