Customer Service Representative | Kent East

1 week ago


Grand Rapids, Michigan, United States WELLS FARGO BANK Full time
About This Role

Wells Fargo Bank is seeking a highly skilled and customer-focused Customer Service Representative to join our team in Kent East. As a key member of our Consumer, Small & Business Banking division, you will play a vital role in providing exceptional financial services to our customers.

Key Responsibilities
  • Customer Engagement: Process teller transactions, share digital solutions, and make appropriate introductions to bankers to support customer engagement.
  • Operational Activities: Complete operational activities while minimizing risks under established policies.
  • Customer Support: Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization.
  • Communication: Interact with customers and individuals to demonstrate care, build relationships, and complete requested transactions.
  • Problem-Solving: Identify information and services to meet customers' financial needs and escalate questions and issues to more experienced roles.
Requirements
  • Customer Service Experience: 6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
Preferred Qualifications
  • Customer Service Focus: 6+ months of experience interacting with people, demonstrated through work, military, or education.
  • Military Experience: Military experience (transitioning military service member, reserve military service member or a veteran) and currently enrolled in a college or university program.
  • Cash Handling Experience: Ability to handle cash and make sound financial decisions.
  • Teamwork: Experience working with others on a team to meet customer needs.
  • Problem-Solving: Ability to exercise judgment, raise questions to management, and adhere to policy guidelines.
What We Offer
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career growth and professional development.
  • Work-Life Balance: A supportive work environment that promotes work-life balance.


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