Customer Service Representative

3 days ago


Grand Rapids, Michigan, United States Engie Na Full time
Job Title: Customer Service Agent

Job Summary:

We are seeking a highly skilled and customer-focused Customer Service Agent to join our team in Ashford, Kent. As a key member of our operational team, you will be responsible for providing exceptional customer service and support to our internal and external customers.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide administrative support to the team, including scheduling and coordination of services
  • Work collaboratively with cross-functional teams to ensure seamless delivery of services
  • Meet and exceed customer satisfaction targets and key performance indicators (KPIs)
  • Develop and maintain strong relationships with customers and stakeholders

Requirements:

  • Previous experience in a customer-facing role, preferably in the social housing or construction industry
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Knowledge of MS Office packages, particularly Excel
  • Planning and scheduling experience

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional development and growth
  • A dynamic and supportive work environment
  • Access to a range of employee benefits, including pension scheme, life cover, and employee assistance program

About Us:

EQUANS is a leading provider of technical services and facilities management solutions. We are committed to delivering exceptional customer service and supporting our customers in achieving their goals.

How to Apply:

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, please click below to register and apply for this exciting opportunity.



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