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Customer Service Representative
2 months ago
We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Alliance Beverage Distributing. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring their satisfaction.
Key Responsibilities- Customer Service: Respond to customer inquiries, resolve issues, and provide solutions in a timely and professional manner.
- Order Management: Process and manage customer orders, including data entry, payment processing, and supply inventory.
- Communication: Effectively communicate with customers, sales staff, and other stakeholders to ensure seamless order fulfillment and customer satisfaction.
- Problem-Solving: Analyze and resolve customer complaints, working closely with sales, warehouse, and driver teams to ensure prompt resolution.
- Reporting: Maintain accurate records and reports, including tracking and resolving open invoices.
- Education: Four-year degree from a college or university; or program certificate; or two to four-years related experience and/or training; or equivalent combination of education and experience.
- Skills: Strong detail orientation, excellent communication and listening skills, ability to provide exceptional customer service, and proficiency in Microsoft Office Suite.
- Experience: Two to four years of experience in a customer-facing role, preferably in a beverage distribution or related industry.
- Health Benefits: Comprehensive medical, dental, and vision plans, including a company-paid option.
- Retirement Plan: 401(k) plan with company match.
- Life Insurance: Company-paid life insurance.
- Disability Insurance: Company-paid short-term disability insurance.
- Time Off: Paid time off, paid sick time, and paid parental leave.
At Alliance Beverage Distributing, we are committed to providing exceptional service to our customers and employees. Our company was formed through a joint venture between two family-owned businesses, Kent Beverage and B&B Beer, in 2013. Today, we have over 450 team members and serve over 5,000 customers across the Western half of Michigan. We are proud to be a part of the communities we serve and are committed to recruiting the best talent available to contribute to our success.
