Customer Service Representative
1 week ago
Job Summary:
We are seeking a highly skilled Customer Services Specialist to join our team at Community Mental Health Association. As a key member of our Communications Department, you will be responsible for providing exceptional customer service to our clients and stakeholders.
Key Responsibilities:
- Provide information and support to clients and stakeholders via phone, email, and in-person interactions
- Engage in community outreach and relationship development with primary consumers and other valued stakeholders
- Participate in the delivery of mental health, substance abuse treatment coordination, and developmental disabilities services for Kent County
- Collaborate with colleagues to achieve team goals and objectives
Requirements:
- Bachelor's degree in social sciences, human services, communications, public relations, or related field
- Peer Specialist/Recovery Coach certified and/or lived experience with extensive knowledge of the public behavioral health system
- Possession of a valid driver's license and access to reliable transportation for job-related use
- Excellent communication skills, both verbal and written
- Demonstrated skills and capabilities of bridging language/cultural barriers to providing services within diverse communities
- Computer skills including word processing, spreadsheets, database management, email, and presentation software
What We Offer:
- A comprehensive benefits package
- A flexible hybrid working arrangement
- A $1000 new hire bonus
About Us:
Community Mental Health Association is a community organization responsible for the delivery of mental health, substance abuse treatment coordination, and developmental disabilities services for Kent County. We are committed to making a difference in people's lives every day and creating a better community for all.
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