Event Operations Manager
1 day ago
Job Summary:
The Banquet Captain is a key member of our events team, responsible for leading the event staff during specific events. This role ensures that our Banquet Servers and Bartenders can operate efficiently while providing exceptional guest-focused service.
Key Responsibilities:
- Meet client needs and exceed client expectations to execute each event successfully.
- Create a positive and motivated atmosphere for teammates.
- Provide leadership support to banquets and catering teams.
- Develop and maintain a good working relationship with guests, groups, and teammates from other departments.
- Communicate verbally and in writing with the Banquet Manager and Kitchen team to secure all details/tools necessary to execute events.
- Assist with maintaining lines of communication between B&C and hotel/restaurant/etc.
- Know and understand procedures, terminology, and techniques used in the B&C department.
- Demonstrate knowledge of ingredients of all food and beverage items served and available for a function.
- Manage execution of on-site events in cooperation with event staff per directions of the Banquet Manager and according to standards in the B&C Standards & Tools manual.
- Oversee set-up/tear-down details and processes.
- Interact with the on-site contact and assist with impromptu requests; confidently answer client questions and solve client problems.
- Confidently answer staff questions, resolve issues during events, and remain calm in chaotic situations.
- Monitor staffing and scheduling, making adjustments to minimize expenses while ensuring an exceptional event.
- Perform any task related to the execution and running of events, including filling in for event servers as necessary.
- Complete a walk-thru after every event.
- Complete end-of-event paperwork, including, but not excluded, accounting, inventory, payroll report, etc.
- Summarize the event in the Banquet Captain Log with a concise written report of event details.
- Know and speak knowledgeable about products, features, and services offered by hotels and restaurants.
- Provide excellent customer service to all hotel and restaurant guests, not just those attending the event.
- Report to work on time and ready to work scheduled shifts.
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