Strategic Client Development Leader

1 week ago

Los Angeles, California, United States Richemont Full time
Job Summary

We are seeking a highly skilled Senior Manager to lead our Client Development efforts in the West region. As a key member of our team, you will be responsible for developing and implementing a comprehensive client strategy to drive business growth and customer satisfaction.

Key Responsibilities
  • Develop a deep understanding of our local clientele and create tailored action plans to drive client portfolio growth.
  • Analyze client data to identify opportunities for development and monitor client performance.
  • Build qualitative insights and escalate local needs for specific analysis and tool evolutions.
  • Develop and implement client KPIs for each store in the region and define action plans to achieve them.
  • Ensure and supervise qualitative data collection through all touchpoints for clients and prospects.
  • Assign and reassign clients to ref SA when necessary.
  • Animate the local Client community involving boutique staff.
  • Deploy client activation and clienteling strategy and adapt when necessary to local needs and context.
  • Promote 1-to-many contact plan and escalate local needs/opportunities.
  • Manage all local clienteling opportunities – orchestrate opportunities in line with Maison strategy and upon regional validation.
  • Define action plan for key priority clients.
  • Responsible for the implementation of all clienteling tools and programs in their area.
  • Coach and support boutiques and Sales teams in implementing the Clienteling strategy.
  • Give feedback on all Clienteling toolboxes.
  • Place order for client gifting in line with client portfolio.
  • Be responsible for the Client Experience and roll-out client-related programs, guidelines, and tools.
  • Manage F&B selection in boutiques, in line with Maison quality and service.
  • Coordinate orders with Retail operations.
Requirements
  • Reporting to the Regional Director.
  • Thorough and detailed knowledge of local clients.
  • Ability to build a dedicated action plan to adapt and deploy Maison initiatives.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
What We Offer

We offer a comprehensive benefits program to support employees and their loved ones, including medical, dental, and vision programs, health savings and flexible spending accounts, income protection solutions, and a 401(k) with employer match.

We also offer paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

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