Chief Operations Officer

2 weeks ago

Omaha, Nebraska, United States ALFF CONSTRUCTION LLC Full time
Job Overview

Position Summary

ALFF Construction LLC is a premier provider of integrated facility management services nationwide. Our dedication to excellence and a client-centric philosophy enables us to deliver innovative and sustainable solutions tailored to the dynamic needs of our clients. As we expand, we are seeking a proactive and results-oriented individual to join our team as the Chief Operations Officer.

In this pivotal role, the Chief Operations Officer will manage the daily operations within a designated region of ALFF Construction LLC. This individual will be tasked with formulating and executing operational strategies, ensuring optimal service delivery, and cultivating a culture of excellence. The COO will collaborate closely with the executive team to propel business growth, enhance operational efficiency, and elevate customer satisfaction.

Key Responsibilities:

Operational Oversight:

  • Direct the daily operations of the organization, ensuring maximum efficiency and effectiveness.
  • Formulate and enforce operational policies, procedures, and best practices.
  • Guarantee adherence to industry standards, safety protocols, and legal regulations.

Strategic Development:

  • Partner with the executive team to devise long-term operational strategies aligned with the organization's objectives.
  • Spot opportunities for operational enhancements and innovations.
  • Lead initiatives aimed at improving service delivery, operational efficiency, and cost management.

Team Leadership:

  • Guide, mentor, and cultivate a high-performing operations team.
  • Promote a positive and inclusive workplace that fosters teamwork and professional development.
  • Conduct performance evaluations and provide constructive feedback to team members.
  • Implement strategies to build a world-class operations team for the assigned region.

Financial Oversight:

  • Develop and oversee operational budgets, ensuring cost-effective practices.
  • Monitor financial performance and implement strategies to meet financial objectives.
  • Identify opportunities for cost savings and efficiency improvements.

Client Engagement:

  • Establish and maintain strong relationships with clients, ensuring high levels of satisfaction.
  • Address and resolve client concerns and issues promptly and effectively.
  • Devise strategies to enhance client retention and attract new business.

Performance Evaluation:

  • Set key performance indicators (KPIs) and metrics to assess operational performance.
  • Regularly review and analyze operational data to identify trends and areas for enhancement.
  • Prepare and present operational reports to the executive leadership team.

Project Oversight:

  • Supervise major projects, ensuring timely and successful completion within budget.
  • Coordinate with various departments to ensure seamless project execution.
  • Manage vendor and contractor relationships, negotiating contracts and ensuring service quality.

Innovation and Technology:

  • Stay informed about industry trends and technological advancements.
  • Implement new technologies and systems to enhance operational efficiency and service delivery.
  • Encourage a culture of innovation within the operations team.

Qualifications:

  • Bachelor's degree in Business Administration, Operations Management, Engineering, or a related field. An MBA or advanced degree is preferred.
  • 10+ years of experience in operational management, ideally in facility management or a related industry.
  • Demonstrated success in leading and managing large teams.
  • Strong financial acumen and experience in budget management.
  • Exceptional communication, interpersonal, and leadership skills.
  • Ability to think strategically and execute operational plans effectively.
  • Proficient in technology and software relevant to facility management operations.
  • Strong problem-solving and decision-making capabilities.
  • Self-motivated and results-oriented with a history of meeting or exceeding targets.
  • Willingness to travel as necessary.

Equal Opportunity Employer

This job description is intended to provide a general overview of the responsibilities and qualifications for this position. It is not an exhaustive list of all duties, skills, or working conditions associated with the role. The incumbent may be required to perform other duties as necessary.

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