Customer Service Ambassador

2 days ago


Naples, Florida, United States Mo Better Garage Full time
About the Role

This is an exciting opportunity to join Mo Better Garage's team of dedicated professionals in the home services industry. As a Customer Service Representative, you will play a crucial role in helping customers book service appointments and providing exceptional customer experiences.

Key Responsibilities
  • Convert incoming customer calls into booked service appointments.
  • Deliver scripts with an authentic cadence and be clear, compelling, and personable in all communication with customers.
  • Respond to customer requests, resolving issues and promoting the brand.
  • Be professional and establish customer rapport, encouraging repeat business.
  • Participate in training to boost booked calls and practice outbound calling.
  • Resolve customer complaints quickly, involving the Call Center Manager as needed.
  • Maintain customer database with accurate information.
  • Support the Lead Dispatcher and assist in relaying accurate information to technicians, ensuring proficient, quality customer experiences.
Requirements
  • Develop a proven track record in customer service.
  • Good typing skills and proficiency with phone systems.
  • Strong verbal and written communication skills.
  • Ability to build trust and demonstrate empathy.
  • Service Titan experience is a plus.
  • Personality that blends well with a fast-paced, goal-driven environment.
  • Loves to win as a team.
Work Schedule

Part-time hours weekly:

  • Tuesday - Friday from 12pm-6pm.
  • Saturday from 11am-5pm.

OR

  • Tuesday - Friday from 4pm-7pm.
  • Saturday from 8-5.
Training and Orientation

2 weeks of full-time training, Monday - Friday from 9am-4pm.

3-day orientation in Atlanta, GA, Monday - Wednesday.

Compensation

$18.00 per hour.



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