Customer Service Ambassador
2 days ago
This is an exciting opportunity to join Mo Better Garage's team of dedicated professionals in the home services industry. As a Customer Service Representative, you will play a crucial role in helping customers book service appointments and providing exceptional customer experiences.
Key Responsibilities- Convert incoming customer calls into booked service appointments.
- Deliver scripts with an authentic cadence and be clear, compelling, and personable in all communication with customers.
- Respond to customer requests, resolving issues and promoting the brand.
- Be professional and establish customer rapport, encouraging repeat business.
- Participate in training to boost booked calls and practice outbound calling.
- Resolve customer complaints quickly, involving the Call Center Manager as needed.
- Maintain customer database with accurate information.
- Support the Lead Dispatcher and assist in relaying accurate information to technicians, ensuring proficient, quality customer experiences.
- Develop a proven track record in customer service.
- Good typing skills and proficiency with phone systems.
- Strong verbal and written communication skills.
- Ability to build trust and demonstrate empathy.
- Service Titan experience is a plus.
- Personality that blends well with a fast-paced, goal-driven environment.
- Loves to win as a team.
Part-time hours weekly:
- Tuesday - Friday from 12pm-6pm.
- Saturday from 11am-5pm.
OR
- Tuesday - Friday from 4pm-7pm.
- Saturday from 8-5.
2 weeks of full-time training, Monday - Friday from 9am-4pm.
3-day orientation in Atlanta, GA, Monday - Wednesday.
Compensation$18.00 per hour.
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