Call Center Specialist-Wire Operations Expert

6 days ago


Little Rock, Arkansas, United States Bank OZK Full time
Job Overview

In this exciting role as a Call Center Specialist-Wire Operations at Bank OZK, you will be responsible for processing outgoing wire transfers from client accounts and providing exceptional customer service. This is an excellent opportunity to utilize your communication skills and technical expertise to resolve customer inquiries and process transactions efficiently.

Responsibilities
  • Process outgoing domestic and international wire transfers in U.S. Dollars and/or foreign currency.
  • Verify entries from client accounts and allocate them into correspondent relationships.
  • Maintain accurate records of wire activity and send notifications as required.
  • Collaborate with the Wire Department to ensure timely updates on wire transfer processing authorizations.
  • Manage high-volume calls and provide professional greetings to customers.
Requirements
  • Bachelor's degree or equivalent in a related field (high school diploma or equivalent required).
  • Minimum one year of experience working with PCs, typing, and using the internet.
  • Previous experience in call center, retail, or other high-touch customer service positions preferred.
Salary

$45,000 - $60,000 per annum based on location and experience.



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