Call Center Specialist-Wire Operations Expert
6 days ago
In this exciting role as a Call Center Specialist-Wire Operations at Bank OZK, you will be responsible for processing outgoing wire transfers from client accounts and providing exceptional customer service. This is an excellent opportunity to utilize your communication skills and technical expertise to resolve customer inquiries and process transactions efficiently.
Responsibilities- Process outgoing domestic and international wire transfers in U.S. Dollars and/or foreign currency.
- Verify entries from client accounts and allocate them into correspondent relationships.
- Maintain accurate records of wire activity and send notifications as required.
- Collaborate with the Wire Department to ensure timely updates on wire transfer processing authorizations.
- Manage high-volume calls and provide professional greetings to customers.
- Bachelor's degree or equivalent in a related field (high school diploma or equivalent required).
- Minimum one year of experience working with PCs, typing, and using the internet.
- Previous experience in call center, retail, or other high-touch customer service positions preferred.
$45,000 - $60,000 per annum based on location and experience.
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Wire Transfer Expert
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Little Rock, Arkansas, United States Bank OZK Full timeAbout UsBank OZK is an equal opportunity employer committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.We are seeking a highly skilled Wire Transfer Specialist to process outgoing wire transfers, respond to customer inquiries, and provide...
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Customer Service Specialist-Wire Operations
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Little Rock, Arkansas, United States Bank OZK Full timeJob OverviewAt Bank OZK, we are dedicated to delivering exceptional customer service and meeting the financial needs of our customers. As a Customer Service Specialist-Wire Operations, you will play a crucial role in processing outgoing wire transfers and responding to customer inquiries.Responsibilities:Process wire transfers, ensuring timely and accurate...
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Call Center Professional
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Network Operations Team Lead
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