Wire Transfer Expert

2 days ago


Little Rock, Arkansas, United States Bank OZK Full time

About Us

Bank OZK is an equal opportunity employer committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.

We are seeking a highly skilled Wire Transfer Specialist to process outgoing wire transfers, respond to customer inquiries, and provide exceptional customer service. This role requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:

  • Process domestic and international wire transfers, ensuring timely execution and accuracy.
  • Respond to customer inquiries via phone, providing clear and concise information about products and services.
  • Work closely with clients and banking center staff to resolve exception items and provide assistance with payments as needed.
  • Maintain daily log sheets of all wire activity and send notifications as requested.
  • Perform all security procedures associated with payments, adhering to Bank policies and guidelines.

Requirements:

  • Bachelor's degree or equivalent experience required.
  • Minimum 1 year of experience in call center, retail, or other high-touch customer service position preferred.
  • Prior bilingual customer service experience a plus.

What We Offer:

  • A competitive salary range of $45,000 - $65,000 per annum, based on experience.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • Ongoing training and professional development opportunities.


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