Network Operations Team Lead

1 week ago


Little Rock, Arkansas, United States Priority Wire & Cable, Inc. Full time

Job Overview

Prioritize your career with a competitive salary at Priority Wire & Cable, Inc. in Little Rock, AR.

We are seeking an experienced Network Operations Team Lead to oversee the daily operations of our computer networks, systems, and hardware. The ideal candidate will have strong leadership skills, technical knowledge of networking protocols, architectures, devices, and services, as well as excellent communication and problem-solving abilities.

Duties and Responsibilities:

  • Lead troubleshooting and resolution of routine network issues, conducting root cause analysis to prevent recurrences and identify potential technological improvements.
  • Ensure logging and documentation of daily network operations incidents and changes.
  • Responsible for network / system maintenance and upgrades.
  • Implement policies and procedures that ensure compliance with industry standards and regulations, minimizing downtime and supporting efficient operations.
  • Provide team training in best practices and technologies, including help desk systems and tools.
  • Automate routine tasks using scripting or basic programs.
  • Advises on budget expenditures to ensure required tools and equipment are procured and maintained.
  • Identify, monitor, and measure key service metrics to analyze network and help desk performance, identifying problem areas and developing improvements.

Requirements:

  • Bachelor's degree in Computer Science, Information Systems, IT, Networking, or equivalent experience.
  • 5 years of experience in networking, help desk, or IT support.
  • 1-3+ years of supervisory experience over a team of IT professionals.
  • Strong demonstrable fundamental technical knowledge of networks, systems, and general IT systems.

Benefits:

  • Competitive salary: $80,000 - $120,000 per year
  • Medical insurance with premiums paid at 100% for employee and dependents
  • Dental insurance 100% paid for employee
  • Vision insurance
  • HSA with employer contributions
  • Life insurance
  • Short-term disability
  • 401(k) plan
  • Profit sharing: typical annual contribution of 15% of total eligible compensation
  • Paid holidays and PTO

About Us:

Priority Wire & Cable, Inc. is an equal opportunity employer committed to diversity, equity, and inclusion. We welcome applications from qualified candidates who are eligible to work in the United States.



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