Desktop Support Specialist

3 hours ago


New York, New York, United States ClifyX Full time

Job Title: Desktop Support Specialist

Work Location: Remote

Contract duration: 12+ months Contract

We are seeking a highly skilled Desktop Support Specialist to join our team at ClifyX.

Key Responsibilities:

  1. Hands-on knowledge of Windows OS imaging, installation, and configuration.
  2. Good knowledge of Exchange Online, Office 365 Administration, and Office 365 Pro Plus related issues.
  3. Support Skype for Business operational issues such as installation, uninstallation, configuration, deployment failure, and related issues.
  4. Help with SharePoint templates, site creations, access-related issues, and technical support for sites that are migrated or created for storing file share contents.
  5. Support all OneDrive access and storage-related issues.
  6. Coordinate and support Win 10 automated deployments, ensuring deployments run successfully, remediate failed deployments, and deploy images through USB drives.
  7. Handle hardware and software requests from dedicated locations.
  8. Good knowledge of Intune/Mobile Device Management, enrolling BYOD devices, and managed Android/iOS device management.
  9. Provide support for roaming users to seamlessly connect from any location within the constraints of all applicable security requirements.
  10. Handle secure wipe and asset disposal as per agreed processes.
  11. Good understanding of IT Service Management Processes.
  12. Basic understanding of SCCM activities.
  13. Good understanding of group policy and active directory.
  14. Provide break-fix support wherever necessary.
  15. Maintain asset inventory of existing devices and buffer stock if any.
  16. Good understanding of ServiceNow.

Requirements:

  • Hands-on experience with Windows OS imaging, installation, and configuration.
  • Good knowledge of Exchange Online, Office 365 Administration, and Office 365 Pro Plus related issues.
  • Skype for Business operational issues support.
  • SharePoint templates, site creations, access-related issues, and technical support.
  • OneDrive access and storage-related issues support.
  • Win 10 automated deployments coordination and support.
  • Hardware and software requests handling.
  • Intune/Mobile Device Management, BYOD devices enrollment, and managed Android/iOS device management.
  • Roaming users support.
  • Secure wipe and asset disposal handling.
  • IT Service Management Processes understanding.
  • SCCM activities understanding.
  • Group policy and active directory understanding.
  • Break-fix support provision.
  • Asset inventory maintenance.
  • ServiceNow understanding.


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