Desktop Support Specialist
3 hours ago
Job Title: Desktop Support Specialist
Work Location: Remote
Contract duration: 12+ months Contract
We are seeking a highly skilled Desktop Support Specialist to join our team at ClifyX.
Key Responsibilities:
- Hands-on knowledge of Windows OS imaging, installation, and configuration.
- Good knowledge of Exchange Online, Office 365 Administration, and Office 365 Pro Plus related issues.
- Support Skype for Business operational issues such as installation, uninstallation, configuration, deployment failure, and related issues.
- Help with SharePoint templates, site creations, access-related issues, and technical support for sites that are migrated or created for storing file share contents.
- Support all OneDrive access and storage-related issues.
- Coordinate and support Win 10 automated deployments, ensuring deployments run successfully, remediate failed deployments, and deploy images through USB drives.
- Handle hardware and software requests from dedicated locations.
- Good knowledge of Intune/Mobile Device Management, enrolling BYOD devices, and managed Android/iOS device management.
- Provide support for roaming users to seamlessly connect from any location within the constraints of all applicable security requirements.
- Handle secure wipe and asset disposal as per agreed processes.
- Good understanding of IT Service Management Processes.
- Basic understanding of SCCM activities.
- Good understanding of group policy and active directory.
- Provide break-fix support wherever necessary.
- Maintain asset inventory of existing devices and buffer stock if any.
- Good understanding of ServiceNow.
Requirements:
- Hands-on experience with Windows OS imaging, installation, and configuration.
- Good knowledge of Exchange Online, Office 365 Administration, and Office 365 Pro Plus related issues.
- Skype for Business operational issues support.
- SharePoint templates, site creations, access-related issues, and technical support.
- OneDrive access and storage-related issues support.
- Win 10 automated deployments coordination and support.
- Hardware and software requests handling.
- Intune/Mobile Device Management, BYOD devices enrollment, and managed Android/iOS device management.
- Roaming users support.
- Secure wipe and asset disposal handling.
- IT Service Management Processes understanding.
- SCCM activities understanding.
- Group policy and active directory understanding.
- Break-fix support provision.
- Asset inventory maintenance.
- ServiceNow understanding.
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