Front Desk Coordinator

4 days ago


Sanford, United States Central Florida Therapy Inc Full time
Job Title: Front Desk Coordinator

Central Florida Therapy is seeking a highly skilled and compassionate Front Desk Coordinator to join our team. As the first point of contact for families visiting our outpatient pediatric therapy clinic, this role is essential in providing administrative support, ensuring a welcoming atmosphere, and facilitating smooth operations within the clinic.

Key Responsibilities:
  • Greet patients and their families warmly as they enter the clinic.
  • Answer phone calls and respond to inquiries regarding clinic services, appointment scheduling, and general information.
  • Schedule and confirm patient appointments, ensuring accurate records are maintained.
  • Process patient intake forms and collect necessary documentation.
  • Verify and update patient insurance information and manage billing inquiries.
  • Maintain a clean, organized, and safe reception area.
  • Coordinate office inventory and supply management.
  • Collaborate with therapists and other staff to ensure effective communication and optimal patient care.
  • Assist with the implementation of clinic policies and procedures.
  • Maintain patient confidentiality and comply with HIPAA regulations.
  • Handle administrative tasks such as filing, data entry, and managing correspondence.
  • Address and resolve patient concerns or complaints in a professional manner.
Qualifications:
  • High school diploma or equivalent; additional education in a related field is a plus.
  • Previous experience as a front desk coordinator or in a medical office setting, preferably within pediatric therapy or healthcare.
  • Familiarity with medical terminology and insurance processes.
  • Strong computer skills and proficiency in electronic medical record (EMR) systems.
  • Excellent interpersonal and communication skills, both verbal and written.
  • Compassionate, patient-centered approach with a focus on customer service.
  • Strong organizational skills and the ability to multitask in a fast-paced environment.
  • Ability to work collaboratively as part of a team.
How to Apply:

Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience to. We look forward to welcoming you to our team.

Central Florida Therapy is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.



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