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Customer Service Representative

2 months ago

Sanford, North Carolina, United States Central Carolina Hospital Full time
{"title": "Customer Service Representative", "content": "Job Summary

Central Carolina Hospital is seeking a skilled Customer Service Representative to join our team. As a key member of our front desk staff, you will be responsible for providing exceptional customer service to patients, visitors, and vendors.

Key Responsibilities
  • Operate a multi-line phone console and route calls to the appropriate department or individual.
  • Greet visitors and callers in a friendly and professional manner.
  • Maintain accurate and up-to-date records of telephone calls and visitor interactions.
  • Assist with administrative tasks and provide support to front desk staff as needed.
  • Adhere to HIPAA guidelines and maintain confidentiality of patient information.
Requirements
  • High school diploma or equivalent required.
  • Minimum 1 year of customer service experience.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.
About Us

Central Carolina Hospital is a 137-bed acute care hospital serving the Sanford community. We offer a comprehensive range of medical services and a supportive work environment.

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