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Customer Success Specialist
2 months ago
MVT Services is seeking a dedicated Customer Success Specialist to join our team. This role is essential in providing outstanding support to our operational teams during evening hours.
Key Responsibilities:- Deliver prompt and courteous communication with clients.
- Be acknowledged by colleagues and clients as a vital contributor.
- Foster a positive workplace atmosphere.
Night Shift: 7:00 p.m. to 7:00 a.m., 4 days on - 4 days off (Days may vary)
Weekend Shift: Friday to Monday (Day Shift: 7:00 a.m. to 7:00 p.m.)
Training Hours: 8:00 a.m. to 5:00 p.m., Monday to Friday.
Essential Duties:- Communicate clearly and consistently with integrity.
- Accurately input data into company systems.
- Collaborate with team members to resolve issues.
- Provide precise information to clients.
- Exhibit efficient resource utilization.
- Assist in delivering a high standard of customer service.
- High School Diploma or equivalent.
- Exceptional customer service abilities.
- Strong verbal and written communication skills.
- Basic understanding of transportation operations and geography.
- Proficient in MS Office applications.
- 401(k) Plan
- Dental Coverage
- Health Insurance
- Life Insurance
- Paid Time Off
- Tuition Assistance
- Vision Coverage
Eligibility for Benefits: Only full-time employees qualify.
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