Customer Experience Specialist

4 weeks ago


El Paso, Texas, United States SumUp Full time
Customer Experience Specialist

At SumUp, we're seeking a highly skilled Customer Experience Specialist to join our team. As a key member of our support team, you'll be responsible for providing exceptional customer service to our merchants. Your primary goal will be to resolve customer inquiries in a timely and professional manner, ensuring that our merchants receive the support they need to succeed.

Key Responsibilities:
  • Provide top-notch customer service to our merchants via phone, email, chat, and social media channels.
  • Become proficient with our technology and products to effectively resolve customer issues.
  • Collaborate with other departments to ensure seamless communication and support.
  • Contribute to process optimization and content creation to enhance our support experience.

Requirements:
  • Strong customer service background and experience in a technical support role.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Proficiency in Microsoft Excel and data analysis.
  • Fluency in English (conversational Spanish a plus).

About SumUp:

SumUp is a leading global financial technology company dedicated to empowering small businesses. We provide simple and affordable tools that enable merchants to manage payments, business finances, and customer relationships. Our diverse team of over 3,000 SumUppers globally represents more than 90 nationalities and is at the heart of our success. We're committed to creating a world where everyone can build a thriving business.

What We Offer:
  • $16 per hour.
  • 37 paid days off (22 vacation days, 11 holidays, and 4 wellness days) plus 8 sick days per year.
  • Amazing medical, dental, and vision benefits.
  • 401(K) employer match.
  • Paid Parental leave.
  • One month of sabbatical after every 3 years of employment.

Equal Employment Opportunity:

SumUp is proud to be an Equal Employment Opportunity employer, actively seeking and embracing diversity in our workforce. We don't make hiring or employment decisions based on race, color, religion, or any other basis protected by applicable laws or prohibited by company policy. Our commitment extends beyond recruitment to creating a safe and respectful workplace where harassment of any form is strictly prohibited.

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