Executive IT Support Specialist

2 weeks ago


San Francisco, California, United States TTI of USA, Inc. Full time
Job Overview:
The Premier team is dedicated to delivering outstanding 24x7 assistance to C-level executives and their executive assistants. Our mission is to ensure the uninterrupted functionality of end-user hardware and software by providing extensive services that include installation, troubleshooting, repair, maintenance, and upgrades. We are skilled in managing a wide array of technologies such as PCs, VDIs, laptops, smartphones, tablets, MacBooks, Chromebooks, and home networks. Our support encompasses various platforms, offering in-person assistance, phone, and email support, including remote support, desk-side assistance, break/fix solutions, and AV support.

Key Responsibilities:
  • Respond efficiently to user inquiries and support requests through email or phone.
  • Escalate critical issues while maintaining ownership until resolution is achieved.
  • Provide application support across multiple operating systems, including Windows 10/11, Office 365, Outlook mobile, and macOS.
  • Deliver technical solutions and guidance to users at all levels of the organization.
  • Assemble and install hardware in accordance with the lifecycle program.
  • Effectively manage inventory and asset tracking.
  • Collaborate with vendors and assist with additional IT support tasks as necessary.
  • Contribute to project delivery and engage in disaster recovery planning and testing.
  • Document technical support processes and disseminate knowledge within the team.
  • Be prepared to travel occasionally, including providing travel support and managing high-risk travel situations.
  • Be available for on-call duties and weekend support as required.
  • Multitask effectively and demonstrate proficiency with multimedia platforms such as Cisco Webex, Zoom, and Teams.
  • Experience with aircraft and aviation hangar support is a plus.
Experience Required:
  • Expertise in Active Directory, Mobile Device Management, SCCM, macOS, Office 365, Windows 10/11, Jabber, Cisco AnyConnect, Z Scaler, VPN, and Dell/Mac/Apple hardware.
  • Previous experience in Executive IT Support, particularly in assisting a CEO or chairman's suite, senior managing directors, and Board of Directors within the financial sector.
  • Familiarity with event support and managing sophisticated home networks.
  • Proactive support experience, utilizing tools such as Splunk and Control Up.
  • Involvement in a data privacy program, with knowledge of personal information removal from data brokers, dark web monitoring, and password security management through password managers.
  • Understanding of satellite communications, Star Link, and configuration of burner devices.
  • Minimum of 5 years of experience in the field.
  • Bachelor's degree in a related field.
Additional Information:
  • Duration: 12-month contract to hire opportunity
  • Schedule: 100% onsite
  • Rate: $50-60/hr. W2 (based on experience)


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