Retail Service Team Member

7 days ago


Jackson, California, United States O'Reilly Auto Parts Full time

Job Summary:

O'Reilly Auto Parts is seeking a highly skilled and motivated Parts Specialist to join our team. As a key member of our retail team, you will be responsible for providing exceptional customer service, managing store operations, and driving sales growth.

Key Responsibilities:

  • Customer Service: Lead store team members in providing excellent customer service to retail and professional customers, ensuring a positive shopping experience and driving sales growth.
  • Store Operations: Supervise the customer service levels on the retail showroom, ensuring team member execution on customer service programs, and manage store appearance and operations.
  • Inventory Management: Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store, and manage inventory levels to meet customer demand.
  • Team Management: Supervise team members, ensuring they are adhering to the posted work schedule, changes/deviations are being approved by a member of management, and team members are clocking in/out according to company policy.
  • Store Opening/Closing Duties: Perform all store opening/closing duties, including performing day end procedures, verifying/securing money/deposits according to company policy, preparing bank deposits as needed, and ensuring all night security lights are on.

Requirements:

  • Strong Communication Skills: Ability to effectively communicate with customers, team members, and management.
  • Retail Sales Experience: Preferably in auto parts, with a strong understanding of automotive systems and repair knowledge.
  • Certifications: Ability to obtain RSS Certification, and ASE Certification is desired.

Total Compensation Package:

  • Competitive Wages & Paid Time Off
  • Stock Purchase Plan & 401k with Employer Contributions Starting Day One
  • Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
  • Team Member Health/Wellbeing Programs
  • Tuition Educational Assistance Programs
  • Opportunities for Career Growth

O'Reilly Auto Parts is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.



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