Bilingual Call Center Representative

4 weeks ago


Columbus, Ohio, United States Planned Parenthood of Greater Ohio Full time
Job Summary

We are seeking a highly skilled and compassionate Bilingual Call Center Representative to join our team at Planned Parenthood of Greater Ohio. As a key member of our Contact Center, you will play a vital role in providing exceptional customer service to our patients, answering calls, scheduling appointments, and resolving issues in a timely and professional manner.

Key Responsibilities:

  • Answer calls and respond to patient inquiries in a timely and professional manner
  • Schedule appointments and provide accurate information about services and procedures
  • Problem-solve and triage calls to appropriate medical personnel
  • Maintain confidentiality and exercise respect and sensitivity when dealing with sensitive issues
  • Prepare the Contact Center for opening and secure for closing as required

Requirements:

  • High school diploma or G.E.D.
  • Minimum 1 year of experience in healthcare or customer service
  • Strong spoken and written communication skills in English and Spanish
  • Excellent customer service skills and ability to work with diverse populations
  • Ability to work in a fast-paced environment and meet productivity metrics

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment

How to Apply:

Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you



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