Bilingual Call Center Representative
4 weeks ago
We are seeking a highly skilled and compassionate Bilingual Call Center Representative to join our team at Planned Parenthood of Greater Ohio. As a key member of our Contact Center, you will play a vital role in providing exceptional customer service to our patients, answering calls, scheduling appointments, and resolving issues in a timely and professional manner.
Key Responsibilities:
- Answer calls and respond to patient inquiries in a timely and professional manner
- Schedule appointments and provide accurate information about services and procedures
- Problem-solve and triage calls to appropriate medical personnel
- Maintain confidentiality and exercise respect and sensitivity when dealing with sensitive issues
- Prepare the Contact Center for opening and secure for closing as required
Requirements:
- High school diploma or G.E.D.
- Minimum 1 year of experience in healthcare or customer service
- Strong spoken and written communication skills in English and Spanish
- Excellent customer service skills and ability to work with diverse populations
- Ability to work in a fast-paced environment and meet productivity metrics
What We Offer:
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
How to Apply:
Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you
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