Solutions Center Representative

2 weeks ago


Columbus, Ohio, United States Randstad Full time
Job Title: Solutions Center Representative

Randstad is seeking a highly skilled Solutions Center Representative to join our team. As a key member of our financial services team, you will provide exceptional care to our clients, partners, and stakeholders. Your expertise will be essential in analyzing and resolving complex account, plan fees, and plan inquiry questions.

Responsibilities:
  • Respond to incoming calls from investment professionals, plan sponsors, and members on a variety of topics.
  • Understand and interpret product suites, including current and discontinued products.
  • Apply changes and enhancements to new and old products based on daily communications.
  • Identify underlying questions and offer consultative expertise to uncover unstated needs.
  • Maintain records of conversations and follow documentation processes to support our strategy of knowing our clients better.
  • Ensure compliance with FINRA and other professional licensure requirements.
Requirements:
  • Undergraduate degree in finance, business administration, insurance, economics, or communications.
  • One year of experience in customer service, sales-related occupations.
  • Knowledge of various insurance products and sales processes.
  • Understanding of state and local laws necessary to understand legal implications of product features.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent, or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Randstad welcomes people of all abilities and wants to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact us.

Pay offered to a successful candidate will be based on several factors, including education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).



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