Customer Service Representative
2 days ago
We are seeking a highly skilled and motivated Customer Service Representative to join our team at Call Control. As a key member of our virtual contact center, you will be responsible for providing exceptional customer service to our automotive clients and their customers.
Key Responsibilities- Perform efficient and elite inbound and outbound calls to resolve customer inquiries and concerns.
- Set appointments, follow up on appointments, and provide information to customers to ensure a seamless experience.
- Understand and work towards achieving all key performance indicator standards to drive business growth and success.
- Participate in team meetings, trainings, and one-on-one sessions to stay up-to-date on company direction and goals.
- Attend regularly scheduled meetings with management, ownership, and other team members to foster collaboration and open communication.
- Simple IRA Retirement Plan with 3% company match
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Health Savings Account
- Paid Time Off
- Merit-based rewards system
- Semi-annual pay and performance reviews
- Excellent verbal communication skills
- Some automotive knowledge is preferred
- Ability to sit, work on a computer, and speak consistently for extended periods of time
- Must own and provide work equipment for work from home
- Must be located in one of the following states: Georgia, Michigan, North Carolina, Ohio, Pennsylvania, Texas, or West Virginia
Monday through Saturday, 1:00pm-8:00pm EST
TagsWork from Home, Remote, Customer Service, Flexible
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