Solutions Center Representative

4 weeks ago


Columbus, Ohio, United States Randstad Full time
Seeking Experienced Solutions Center Representative

Randstad is a world leader in matching great people with great companies. We are seeking an experienced Solutions Center Representative to work with a leading Financial Services company, located in Columbus, Ohio. As the selected candidate, you will provide exceptional care to members, partners, plan sponsors, and investment professionals.

Key Responsibilities:
  • Respond to incoming calls from investment professionals, plan sponsors, and members on a variety of topics.
  • Understand and interpret product suites, including current and discontinued products.
  • Apply changes and enhancements to new and old products, based on daily communications.
  • Identify the question behind the question to offer consultative expertise and uncover unstated needs.
  • Maintain records of conversations and follow a process of documentation to support our strategy of knowing our member better than anyone.
  • Ensure compliance with FINRA and other professional licensure requirements.
Requirements:
  • Undergraduate degree in finance, business administration, insurance, economics, or communications preferred.
  • One year of experience in customer service, sales-related occupations.
  • Knowledge of various insurance products and the sales process.
  • Understanding of state and local laws necessary to understand the legal implications of certain product features.

Randstad is an equal opportunity employer and welcomes people of all abilities. If you require a reasonable accommodation to make your application or interview experience a great one, please contact us. Pay offered to a successful candidate will be based on several factors, including education, work experience, work location, specific job duties, certifications, etc. We offer a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).



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