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Customer Service Representative

2 months ago

Cheektowaga NY USA, United States CSL Plasma Full time
Job Summary

CSL Plasma is seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for ensuring the smooth operation of our donor center, providing exceptional customer service, and maintaining a safe and efficient work environment.

Key Responsibilities
  • Donor Support: Prepare donors for the pheresis process, monitor their comfort and well-being, and respond to any concerns or issues that may arise.
  • Equipment Maintenance: Ensure that all equipment is properly maintained and functioning correctly to prevent any disruptions to the pheresis process.
  • Record Keeping: Accurately record donor data, incidents, and equipment maintenance in our electronic donor information management system.
  • Team Collaboration: Work closely with other team members to ensure a smooth and efficient donor flow, and communicate any issues or concerns to management.
  • Quality Assurance: Maintain a clean and organized work environment, and adhere to all health and safety protocols to ensure a safe working environment for all staff and donors.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Minimum of three months' work experience in a medical or health provider environment, or equivalent combination of education and experience.
  • Skills: Basic math calculations, ability to understand and follow instructions, and strong communication skills.
Working Conditions
  • Physical Demands: Ability to stand and walk for long periods, reach, bend, and kneel, and occasionally lift up to 25 pounds.
  • Environmental Factors: Frequently exposed to hazardous chemicals, extreme temperatures, and blood-borne pathogens.
Benefits

CSL Plasma offers a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off. We are an equal opportunity employer and welcome applications from diverse candidates.