Customer Service Representative

4 weeks ago


Cheektowaga NY, United States The Children's Place Full time
Key Responsibilities:

As a Sales Associate at The Children's Place, you will play a vital role in providing excellent customer service, ensuring a positive shopping experience for our valued customers. This involves being aware of customer activity and responding with a sense of urgency, prioritizing assisting customers over other tasks.

What You'll Do:
  • Greet and acknowledge customers while providing the appropriate level of service.
  • Effectively communicate the value and quality of our merchandise while sharing our current promotions and offering solutions for "out of stock" items when necessary.
  • Exercise sound judgment in effectively addressing customer concerns.
  • Demonstrate the appropriate level of selling skills to positively impact conversion.
  • Provide fast, friendly, and accurate service at the cashwrap while educating customers on the benefit of the PLACE Card.
  • Maintain appropriate stock levels and ensure that all sizes and styles are represented.
  • Follow company standards of merchandise presentation, signage, and display.
  • Support and maintain a neat, clean, and organized stockroom while adhering to a customer-ready environment and adhering to safety requirements.
  • Perform daily housekeeping duties to company standard.
  • Guarantee company assets by ensuring adherence to all Loss Prevention procedures.
  • Inform Store Leadership Team of maintenance and facility needs promptly to ensure that customers and associates are provided a clean and safe environment.
  • Contribute focused, well-managed efforts towards achievement of store goals.
  • Exhibit flexibility by processing stock when necessary.

Requirements:

High School diploma or equivalent
Previous retail experience preferred
Must be at least 18 years of age
Skills and Behaviors:
Excellent customer engagement
Demonstrated time management and organizational skills
Ability to work in a team environment
Must be adaptable and flexible to changing priorities
Ability to work a flexible schedule to meet business needs, including weekends, overnights, evenings, and call-in shifts
Ability to maneuver on sales floor and stockroom; climb ladder, lift and carry up to 50 lbs
Hourly/Salary:
$16.70 Per Hour

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