Customer Service Representative
4 weeks ago
As a Sales Associate at The Children's Place, you will play a vital role in providing excellent customer service, ensuring a positive shopping experience for our valued customers. This involves being aware of customer activity and responding with a sense of urgency, prioritizing assisting customers over other tasks.
What You'll Do:
- Greet and acknowledge customers while providing the appropriate level of service.
- Effectively communicate the value and quality of our merchandise while sharing our current promotions and offering solutions for "out of stock" items when necessary.
- Exercise sound judgment in effectively addressing customer concerns.
- Demonstrate the appropriate level of selling skills to positively impact conversion.
- Provide fast, friendly, and accurate service at the cashwrap while educating customers on the benefit of the PLACE Card.
- Maintain appropriate stock levels and ensure that all sizes and styles are represented.
- Follow company standards of merchandise presentation, signage, and display.
- Support and maintain a neat, clean, and organized stockroom while adhering to a customer-ready environment and adhering to safety requirements.
- Perform daily housekeeping duties to company standard.
- Guarantee company assets by ensuring adherence to all Loss Prevention procedures.
- Inform Store Leadership Team of maintenance and facility needs promptly to ensure that customers and associates are provided a clean and safe environment.
- Contribute focused, well-managed efforts towards achievement of store goals.
- Exhibit flexibility by processing stock when necessary.
Requirements:
High School diploma or equivalent
Previous retail experience preferred
Must be at least 18 years of age
Skills and Behaviors:
Excellent customer engagement
Demonstrated time management and organizational skills
Ability to work in a team environment
Must be adaptable and flexible to changing priorities
Ability to work a flexible schedule to meet business needs, including weekends, overnights, evenings, and call-in shifts
Ability to maneuver on sales floor and stockroom; climb ladder, lift and carry up to 50 lbs
Hourly/Salary:
$16.70 Per Hour
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