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Taxpayer Service Representative

1 month ago

Cheektowaga, United States Internal Revenue Service Full time
Job Summary

We are seeking a highly motivated and detail-oriented individual to join our team as a Contact Representative at the Internal Revenue Service. As a Contact Representative, you will play a critical role in providing administrative and technical assistance to taxpayers, interpreting and applying tax laws and regulations, and conducting research to resolve collection issues.

Key Responsibilities
  • Provide exceptional customer service to taxpayers, responding to inquiries and resolving issues in a timely and professional manner.
  • Interpret and apply tax laws and regulations to advise taxpayers on their tax obligations and provide guidance on compliance.
  • Conduct research to identify and resolve collection issues, using various sources of information to determine the best course of action.
  • Communicate effectively with taxpayers and internal stakeholders to ensure accurate and timely resolution of issues.
  • Stay up-to-date on tax laws and regulations, attending training sessions and workshops to enhance knowledge and skills.
Requirements
  • Bachelor's degree or equivalent combination of education and experience.
  • Must be a U.S. citizen or national and pass a background investigation, including a fingerprint check.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Strong analytical and problem-solving skills, with the ability to think critically and make sound judgments.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity.