Customer Service Representative

2 weeks ago


Greensboro NC USA, United States Andersen Full time
Customer Care Representative Job Description

Renewal by Andersen is seeking a highly skilled Customer Care Representative to join our team. As a Customer Care Representative, you will be responsible for providing exceptional customer service and support to our customers throughout their window replacement experience.

Key Responsibilities:
  • Set the tone for the customer experience by sending welcome letters and updating customers on initial appointments
  • Keep assigned homeowners updated throughout the entire RbA experience
  • Coordinate with other departments to problem solve and troubleshoot issues
  • Confirm order process with administrative team and confirm shipping
  • Answer customer questions and address complaints in a professional and courteous manner
Requirements:
  • 1+ years of customer service experience
  • Excellent interpersonal skills and ability to multitask
  • Strong competence in Microsoft Office software
  • High attention to detail and strong organizational abilities
Preferred Qualifications:
  • Experience with assisting customers from start to finish in a multistep process project
  • Home improvement/service experience
About Renewal by Andersen:

Renewal by Andersen is the full-service window-replacement division of 115-year-old Andersen Corporation. We are committed to providing a different and better window replacement experience for our customers.

As a Customer Care Representative, you will have the opportunity to build relationships with customers continuously and receive hourly pay, monthly bonus opportunities, and have weekends off.



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