Help Desk Coordinator

2 weeks ago


Mount Vernon, New York, United States Town of Vernon Full time
Job Title: Help Desk Coordinator

Join the Town of Vernon team as a Help Desk Coordinator, where you will play a vital role in providing technical support to our staff and ensuring the smooth operation of our IT systems.

Job Summary:

The Help Desk Coordinator will be responsible for providing technical assistance to users with computer software and hardware problems, as well as inquiries on how to use specific software, electronic mail, or operating systems. This role requires excellent communication skills, attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities:
  • Provide technical support to users via phone, email, or in-person
  • Perform initial problem analysis and resolution or triage problems to IT technical staff when appropriate
  • Monitor IT network management systems and respond to user requests and problems
  • Log and track requests for assistance related to IT-supported systems
  • Compile data and prepare reports setting forth progress, adverse trends, and recommendations
Requirements:
  • Associates degree in Computer Science or Technology, or related field, plus 2 years of experience in a computer network environment
  • High School Diploma, or GED equivalency with a minimum of 3 years Helpdesk coordination, or 2+ years Helpdesk management experience
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer:

The Town of Vernon offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.


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