IT System Administrator

4 weeks ago


Mount Vernon, New York, United States Directec Full time
Job Title: MSP Support Engineer

Directec Corporation is seeking a highly skilled MSP Support Engineer to join our Operations Center in Mount Vernon, Ohio. As a key member of our team, you will be responsible for delivering exceptional client service through both remote and on-site support.

About the Role:

You will primarily work in a Windows environment, addressing a range of issues from basic help desk inquiries to complex engineering challenges. Your role will involve troubleshooting, system maintenance, and process development to ensure optimal performance and reliability.

Key Responsibilities:
  • Provide tier 2/3 help desk support, including advanced troubleshooting, server administration, and network diagnostics.
  • Perform proactive maintenance, monitoring, and documentation of client network environments through scheduled on-site and remote work.
  • Conduct desktop and network diagnostics, maintenance, and repairs, including application and OS updates.
  • Monitor system integrity and availability, review logs, and verify scheduled jobs such as backups.
  • Apply OS patches and upgrades, configure and add new services, and communicate with impacted parties.
  • Develop and maintain installation, configuration procedures, and system standards.
  • Maintain accurate and up-to-date documentation of client network environments.
  • Develop expertise to diagnose and resolve application and end-user issues.
  • Collaborate with project leads to deploy IT projects, complete tasks within scope and timeline.
  • Provide escalation support for complex issues from clients or team members.
  • Document all work performed and submit detailed support tickets.
  • Participate in the on-call rotation, including after-hours on-site support if necessary.
Requirements:
  • 4+ years of experience in Windows administration, networking, and desktop support.
  • Ability to plan, organize, and document complex system designs and configurations.
  • Strong communication skills for conveying technical information verbally and in writing.
  • Proficiency in troubleshooting, problem-solving, and managing multiple tasks.
  • Experience in a self-directed environment with strong accountability and communication skills.
  • Industry certifications are desired. Experience with ConnectWise Ticketing Systems, Sophos, Synology, Cisco, VMWare, VEEAM, Aruba, and M365 Administration and migration is a plus.
Work Environment and Culture:

Work in a growing, dynamic environment where you will be expected to be proactive and self-motivated. Perform duties both remotely and on-site at client locations, typically with 5 to 100 users.



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