Client Relations Associate I

2 weeks ago

Louisville, Kentucky, United States American Air Filter International Full time
Position Overview

American Air Filter International is a leader in providing comprehensive clean air solutions worldwide. With a legacy dating back to 1921, we operate in 22 countries and employ over 6000 professionals globally. Our products set the standard for quality and performance across various applications, including commercial, industrial, and residential sectors.

As a proud member of the Daikin Group, the largest air conditioning manufacturer globally, we are committed to innovation and excellence in clean air solutions. Our diverse operations encompass air conditioning, refrigeration, and other industrial manufacturing sectors.

At American Air Filter International, we foster a culture of continuous improvement and prioritize the well-being of our employees. Our people-centered management philosophy emphasizes mutual selection, ensuring that while we seek top talent, we also provide our team members with opportunities for growth, job satisfaction, and a fulfilling career.

Position Objective:

The primary goal of this role is to deliver exceptional customer service by surpassing client expectations through advanced interpersonal skills, comprehensive product knowledge, and effective problem-solving techniques. This position acts as a vital link between various departments, including Sales, Accounts Receivable, and Operations, to guarantee customer satisfaction.

Key Responsibilities:

  • Engage with customers, the sales team, and other departments to provide detailed information regarding products and services, including quotes, order processing, confirmations, and addressing customer inquiries.
  • Investigate and respond to customer inquiries, prioritizing urgent issues to ensure timely resolution.
  • Maintain up-to-date knowledge of lead times, product specifications, pricing, and shipping schedules to facilitate accurate customer interactions.
  • Document customer interactions and transactions, ensuring all details of inquiries, complaints, and resolutions are recorded in the appropriate systems.
  • Assist in the setup of new customers in the system, collaborating with the credit and collections team to process applications.
  • Update and maintain customer master files, ensuring accuracy in contact information, pricing, and specific customer requirements.
  • Support the Credit department in resolving invoice disputes and billing discrepancies.
  • Provide freight estimates as necessary, coordinating with Operations to ensure delivery accuracy.
  • Perform additional duties as assigned.

Qualifications:

  1. A high school diploma or equivalent is required; an Associate or Bachelor's degree is preferred.
  2. A minimum of 5 years of experience in customer service or a related field, ideally within a manufacturing or industrial context.
  3. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) is essential.
  4. Industry knowledge or experience is advantageous.

Core Competencies:

  • Excellent communication skills
  • Ability to perform calculations related to discounts, commissions, and percentages
  • Basic algebra and geometry skills
  • Strong problem analysis and resolution abilities
  • Organizational and planning capabilities
  • Attention to detail
  • Creativity and innovation
  • Team-oriented mindset
  • Ability to manage stress effectively

Additional Requirements:

  • A proactive approach to building relationships with both internal and external clients
  • Health, safety, and environmental awareness
  • Strong English communication skills, both verbal and written
  • Flexibility to adapt to changing priorities
  • Willingness to seek guidance from management when necessary
  • Strong telephone communication skills are beneficial for this role.

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