Veterinary Client Relations Specialist

1 week ago


Louisville, Kentucky, United States East Louisville Animal Hospital Full time

Position Overview

Veterinary Client Relations Specialist

East Louisville Animal Hospital is in search of a dedicated full-time Veterinary Client Relations Specialist to enhance our team of compassionate veterinary professionals.

As a vital member of our veterinary staff, you will be the initial and final point of contact for our clients, ensuring they feel welcomed, secure, and at ease. This role requires a unique individual who can connect with both clients and their pets, demonstrating empathy, patience, and understanding. The primary duty of the Client Relations Specialist is to efficiently manage front desk operations while facilitating effective communication between pet owners and our veterinary team.

Key Responsibilities:
  • Welcome and assess the needs of each visitor.
  • Manage incoming phone calls and emails, prioritizing urgency.
  • Conduct client check-ins and check-outs, ensuring accurate invoice reviews.
  • Communicate visit expectations to clients and assist with pet management to alleviate stress.
  • Accurately process and document financial transactions.
  • Schedule appointments based on client needs and clinic requirements.
  • Handle emergency situations and walk-in clients efficiently.
  • Respond promptly to online inquiries regarding products, prescriptions, or client questions.
  • Maintain cleanliness in lobby areas, exam rooms, and stock client or patient areas.
  • Recommend available products to clients.

Qualifications:
  • High School Diploma or GED is required.
  • A minimum of one year of experience in client service is necessary.
  • Proficiency in Microsoft Office Suite.
  • Exceptional communication skills with strong problem-solving abilities.
  • Capability to manage stressful situations and prioritize tasks effectively.
  • A collaborative team player with a positive attitude and patience.
  • Must be able to lift up to 30 pounds.
Benefits:
  • Paid time off including sick, personal, and vacation days.
  • 401K plan with company matching contributions.
  • Comprehensive Medical, Vision, and Dental Insurance options.
  • Employer-funded Short-Term Disability and Life Insurance.
  • Long-Term Disability options available.
  • Employee Assistance Program.
  • Support for fertility and family building initiatives.
  • Inclusive healthcare support.
  • Referral bonus opportunities.
  • On-demand pay options.
  • Employee discounts on pet care services.

East Louisville Animal Hospital is a full-service veterinary facility committed to delivering exceptional medical, surgical, and dental care for our cherished patients. We are dedicated to promoting responsible pet ownership, preventative healthcare, and educational opportunities for our clients.

As a proud partner of United Veterinary Care, we support the unique culture and individuality of each partner hospital while empowering our teams to provide the best care for our patients.



  • Louisville, Kentucky, United States United Veterinary Care Full time

    Position Overview Join the team at United Veterinary Care as a Veterinary Client Relations Specialist . In this full-time role, you will play a crucial part in ensuring that our clients and their pets receive exceptional service and support. As the first point of contact, your ability to create a welcoming atmosphere is vital. We value our Client...


  • Louisville, Kentucky, United States United Veterinary Care Full time

    Position Overview Join the dedicated team at United Veterinary Care as a Veterinary Client Relations Specialist. In this full-time role, you will play a crucial part in ensuring a positive experience for our clients and their beloved pets. As the first point of contact, your ability to create a welcoming atmosphere is essential. We value our Client...


  • Louisville, Kentucky, United States Gailor Animal Hospital Full time

    Position at Gailor Animal Hospital Veterinary Client Support Specialist Gailor Animal Hospital is in search of a full-time Veterinary Client Support Specialist (VCSS) to enhance our dedicated team of veterinary professionals. As a VCSS, you will play a crucial role in ensuring that all clients feel welcomed and valued. It is essential that you possess...


  • Louisville, Kentucky, United States Lyndon Animal Clinic Full time

    Exceptional Veterinary Care OpportunityLyndon Animal Clinic, a reputable and well-established veterinary practice in the Louisville area, is seeking a dedicated and skilled Veterinary Care Specialist to join our team. Our clinic is known for providing exceptional services, including chiropractic care and stem cell therapy, and we are committed to delivering...


  • Louisville, Kentucky, United States Hurstbourne Animal Hospital Full time

    About the RoleWe are seeking a highly skilled and compassionate Veterinary Care Specialist to join our team at Hurstbourne Animal Hospital. As a key member of our veterinary team, you will play a vital role in providing top-notch care to our patients and their owners.ResponsibilitiesClient Communication and Education: Develop and maintain strong...


  • Louisville, Kentucky, United States Mees Tile & Marble Full time

    Job OverviewWe are looking for a dedicated Client Relations Specialist to become a vital part of our team. In this role, you will assist customers by delivering comprehensive product and service details while addressing any technical challenges they may encounter.Key Responsibilities:Manage customer inquiries and resolve complaints effectively.Offer detailed...


  • Louisville, Kentucky, United States Big I Kentucky Full time

    Join Our Team as a Client Relations SpecialistBig I Kentucky, a reputable Independent Regional Property & Casualty Insurance Agency, is seeking a dedicated individual with 3-5 years of experience in commercial Property & Casualty and/or healthcare liability.Key Responsibilities:Manage client accounts effectively while providing exceptional service.Support...


  • Louisville, Kentucky, United States Circle K Stores, Inc. Full time

    Position Overview:As a vital member of our team, the Client Relations Specialist plays a crucial role in delivering exceptional service to our customers. We are looking for individuals who are eager to embrace challenges and provide outstanding support.Key Responsibilities:Engage with customers to address inquiries and resolve issues effectively.Maintain a...


  • Louisville, Kentucky, United States Stepphone Mack - State Farm Agent Full time

    Job OverviewPOSITION SUMMARY:As a Client Relations Specialist at Stepphone Mack - State Farm Agent, you play a crucial role in the success of our agency and the satisfaction of our clients. Your primary focus is to enhance our agency's growth through strong client connections and effective communication between customer requirements and agency operations....


  • Louisville, Kentucky, United States East Louisville Animal Hospital Full time

    Position OverviewVeterinary Client Relations SpecialistEast Louisville Animal Hospital is on the lookout for a dedicated full-time Veterinary Client Relations Specialist to enhance our team of committed veterinary professionals. As a vital part of our veterinary team, you will be the first point of contact for clients, ensuring they feel welcomed and valued....


  • Louisville, Kentucky, United States JKM Group Full time

    Position OverviewIn light of our organization's flexibility, resilience, and innovative approach, we have successfully enhanced the connections established within the telecommunications sector and forged new profitable alliances. To support our ongoing expansion, we are seeking a Client Relations and Sales Specialist to manage these new collaborations. This...


  • Louisville, Kentucky, United States BluePearl Vet, LLC Full time

    Job SummaryBluePearl Vet, LLC is seeking an experienced Veterinary Technician to join our team in the Emergency and Critical Care department. As a Veterinary Technician, you will play a vital role in providing exceptional patient care and contributing to the success of our team.Key ResponsibilitiesInduce, monitor, and recover anesthesia in patients,...


  • Louisville, Kentucky, United States Big I Kentucky Full time

    The Insurance Client Relations Specialist at Big I Kentucky plays a crucial role in fostering strong customer connections by addressing inquiries and resolving issues with efficiency and professionalism. This position involves daily interactions with clients, insurance providers, and colleagues while executing specific service and marketing initiatives. Key...


  • Louisville, Kentucky, United States Vaco Full time

    Primary Responsibilities:Relationship Management:Establish and nurture robust, enduring relationships with clients.Act as the primary liaison for client inquiries, issues, and requests.Comprehend client objectives and requirements to deliver customized solutions and services.Client Assistance:Provide timely responses to client inquiries through various...


  • Louisville, Kentucky, United States Big I Kentucky Full time

    The Insurance Client Relations Specialist at Big I Kentucky plays a crucial role in fostering strong customer connections by addressing inquiries and resolving concerns with efficiency and professionalism. This position involves daily interactions with clients, insurance providers, and team members while executing specific service and marketing tasks. Key...


  • Louisville, Kentucky, United States Robert W. Baird & Company, Inc. Full time

    Position OverviewThe Client Onboarding Specialist Program at Robert W. Baird & Company, Inc. is designed for individuals who are passionate about delivering exceptional client service. This role focuses on the seamless integration of new clients into our financial advisory services.Key ResponsibilitiesClient Onboarding Coordination: Manage the process of...


  • Louisville, Kentucky, United States Hbadenver Full time

    Job OverviewAbout UsAt Hbadenver, we focus on more than just properties; we are dedicated to enhancing the lives of our clients and communities. Our mission is to cultivate enriching experiences for our customers, our neighborhoods, and ourselves. Just as every residence requires a strong base, our mission is grounded in our core principles of Respect,...


  • Louisville, Kentucky, United States Derby Fabricating Solutions, LLC Full time

    Position OverviewThe Customer Service Representative plays a crucial role in ensuring seamless scheduling of client orders for production and delivery.Key ResponsibilitiesOversee and track customer ordersInput customer orders into the databaseVerify the accuracy of pricing against established purchase ordersIssue work orders as directedAct as a liaison...


  • Louisville, Kentucky, United States Window World of Kentuckiana Full time

    Job OverviewPosition Summary: We are looking for a proactive and customer-oriented individual to fill the role of Customer Service Representative. This position is essential in ensuring that our clients receive outstanding service and support throughout their interactions with us.Benefits:Attractive compensation packageFlexible working hoursCareer growth...


  • Louisville, Kentucky, United States Mercer Transportation Full time

    Descripción del TrabajoSalario: 17.00/hrMercer Transportation Co., Inc. se ha consolidado como uno de los principales operadores de transporte en los Estados Unidos, destacándose por su compromiso con la honestidad y la libertad profesional a lo largo de más de cuatro décadas.Horario de Oficina: Lunes a Viernes, 8am-5pmComo Especialista en Relaciones con...