Box Office Coordinator

2 weeks ago

Petersburg Virginia, United States Oak View Group Full time
About the Role

We are seeking a highly organized and detail-oriented individual to join our team as a Box Office Supervisor at the VSU Multi-Purpose Center. As a key member of our operations team, you will be responsible for ensuring the smooth execution of box office operations, including scheduling and training part-time staff, maintaining daily records of ticketing sales transactions, and utilizing the Ticketmaster ticketing system to process ticket sales for VSU Multi-Purpose Center events.

Responsibilities
  • Scheduling and training part-time box office staff to ensure seamless event execution
  • Maintaining accurate and up-to-date records of ticketing sales transactions, including daily sales, deposits, and cash
  • Managing the box office window and phones during given shifts to provide exceptional customer service
  • Utilizing the Ticketmaster ticketing system to process ticket sales for VSU Multi-Purpose Center events
  • Assisting in the enforcement of building policies for patrons to ensure a safe and enjoyable experience
  • Planning and coordinating with part-time staff to create monthly employee schedules based on event schedules
  • Learning about the sports entertainment industry through the eyes of the box office to stay up-to-date on industry trends and best practices
  • Maintaining and monitoring back office event information within the Ticketmaster ticketing software
Requirements
  • 2-3 years of experience in an office setting or similar environment
  • Ability to perform effectively under stressful situations and make sound decisions in a fast-paced environment
  • Ability to define, analyze, and solve problems in a logical and methodical manner
  • Ability to coordinate box office procedures with other staff members and event promoters
  • Ability to work variable hours, including evenings, weekends, and holidays
  • Ability to communicate effectively both verbally and in writing
  • Ability to safely and accurately handle and account for large sums of money
  • Ability to handle difficult situations with courtesy and tact when dealing with the public and promoters
  • Ability to maintain an effective working relationship with other staff members, event promoters, and the general public
  • Skill in operating modern office equipment, including computers
About Oak View Group

Oak View Group is a global leader in venue development, management, and premium hospitality services for the live event industry. We offer an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

We are committed to equal employment opportunity and do not discriminate against employees or applicants for employment on any legally recognized basis, including but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information, or any other protected class under federal, state, or local law.

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