Avionics Support Manager

1 week ago


Charleston, West Virginia, United States Safran Passenger Innovations Full time
Job Summary

The **OEM Operations Director** is responsible for overseeing the daily operations at the OEM site, ensuring seamless execution of tasks and efficient resource allocation. This role involves managing a team of support personnel and contractors, providing administrative support, and technical assistance to guarantee optimal department operations.

Key Responsibilities
  • Coordinate with Suppliers, Program Management, Sustaining Engineering, and Quality for OEM support and services
  • Engage with customers, including seat suppliers, monument vendors, airlines, and OEM staff to ensure customer satisfaction and loyalty
  • Supervise the OEM support team, escalate issues when necessary, and maintain a customer-centric approach
  • Participate in support calls and meetings, ensure documentation accuracy, and align with OEM applications and systems
  • Provide guidance and training to the team, manage work schedules, and address performance and productivity
  • Communicate policies, evaluate performance, and collaborate with Executives and Managers to drive business growth and success
Requirements
  • Bachelor's degree in Engineering, Operations Management, or a related field
  • 5+ years of experience in OEM Operations or Technical Support, with a proven track record of success
  • Proven leadership skills, understanding of OEM processes, and customer support experience
  • Proficiency in avionics/electrical skills and technical documentation, with a strong attention to detail
  • Ability to work with cross-functional teams and communicate effectively with stakeholders
  • Experience in IFE/avionics/airline operations, with a strong understanding of industry trends and best practices
Benefits

In addition to comprehensive health benefits, **Safran Passenger Innovations** offers a range of perks, including a home allowance, bonus program, 401(k) with match, paid time off, and holiday shutdown, to support the well-being and success of our employees.



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